Senior Aesthetic Wellness Trainer

17 hours ago

Malviya Nagar Delhi Delhi, India Pachouli wellness clinic Full time

Senior Aesthetic Wellness Trainer (Female)

Location: Delhi NCR

Employment Type: Full-time | Permanent

Preference: Female candidates preferred

Role Overview

We are seeking an experienced and impactful Senior Aesthetic Wellness Trainer (Soft Skills) from the aesthetic and wellness industry. The role focuses on training and mentoring clinical and non-clinical teams to deliver exceptional guest experiences through strong communication, professionalism, empathy, and service excellence.

The trainer will play a key role in standardizing service behavior, strengthening guest relationships, and elevating overall brand experience across clinics.

Key Responsibilities

  • Design, develop, and deliver soft skills training programs tailored to the aesthetic, cosmetology, and wellness environment.
  • Conduct interactive training sessions on communication, consultation skills, grooming & etiquette, guest handling, empathy, teamwork, and conflict resolution.
  • Train teams on guest-centric service approaches to enhance satisfaction, trust, and repeat clientele.
  • Identify training needs through clinic observations, feedback, audits, and performance assessments.
  • Create engaging training materials, role plays, case studies, and SOP-based scenarios relevant to wellness services.
  • Provide one-on-one coaching and mentoring to doctors, therapists, sales teams, and leadership as required.
  • Measure training effectiveness and prepare detailed progress and performance reports.
  • Collaborate with management to integrate soft skills into service standards, wellness protocols, and brand culture.
  • Stay updated with industry trends in aesthetics, cosmetology, dermatology, and wellness to keep training relevant and impactful.

Teams to Be Trained

  • Doctors (BDS, BHMS, Cosmetologists & Dermatologists)
  • Ayurveda Therapists
  • Beauticians & Hair Dressers
  • Multitaskers
  • Guest Relationship Executives
  • Laser Technicians
  • Dietitians
  • Sales Teams
  • Front Desk Executives
  • Center Heads & Managers
  • Regional Heads

Required Skills & Competencies

  • Excellent communication, presentation, and facilitation skills
  • Strong leadership presence with the ability to influence senior and junior teams
  • High emotional intelligence, empathy, and guest-first mindset
  • Ability to handle diverse teams and manage group dynamics effectively
  • Strong organizational, coaching, and mentoring skills
  • Adaptability to different learning styles and performance levels
  • Solid understanding of service excellence standards within the aesthetic and wellness industry

Qualifications & Experience

  • Graduate or Postgraduate in Aesthetic Training or Communication
  • Certification in Training & Development / Soft Skills / Behavioral Training (preferred)
  • Minimum 5–6 years of proven experience as a Soft Skills or Aesthetic Wellness Trainer
  • Mandatory hands-on experience in the aesthetic, cosmetology, wellness, or dermatology industry
  • Proven experience training clinical teams (Doctors, Therapists) and non-clinical teams (Sales, Front Desk, Center Heads, Leadership)

Why Join Us

  • Opportunity to work with a fast-growing aesthetic & wellness brand
  • Strategic role in shaping guest experience and service excellence
  • Supportive culture focused on learning, growth, and holistic well-being

Job Types: Full-time, Permanent

Pay: ₹50, ₹60,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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