Specialist Network Technology Support

6 hours ago

Bengaluru, Karnataka, India AT&T Full time

Job Description:

Summary:

  • Serves as primary support of network operations by managing AT&T core and mobility infrastructure end-to-end services, identifying sources of problems, and resolving tickets. Monitor elements, fault identification and management, responds to and may implement client requests and notifies them of network problems and the impact on customer's business. Acts on client's behalf in handling network problems and changes.

Work Content & Responsibilities:

  • Operations role to support the network devices with Accountability of AT&T Core Network Infrastructure globally
  • Day to day Monitoring, Initial triage to advance troubleshooting, response to service incidents within AT&T's network infrastructure
  • Utilize alarm monitoring diagnostic tools to identify, diagnose, systematically isolate faults & correct network service conditions
  • Interfaces with other internal technical support centers on cross-architecture network troubleshooting
  • Effectively communicate, both verbal and written, across multiple AT&T organizations
  • Remotely coordinate with network equipment vendors, Onsite tech and Service Providers to resolve the network fault
  • Own problem/assignment through to resolution/completion and ensure closure
  • Ensure escalation as part of fault resolution
  • Implement network change activity.
  • Interface with US/Europe internal teams for the above activities and source help as needed

Requirements Include:

  • Diploma or Degree in Computer Science or related discipline with at least 3-6 years of relevant work experience
  • CCNA /JNCIA certification is an advantage
  • knowledge in Internetworking, IP routing protocol, WAN troubleshooting and performance management for IP VPN based networks
  • Experience in the deployment, in the deployment, on-going administration and troubleshooting all aspects of Cisco, Juniper, Arista, Drivenet range of Internetworking devices (Routers, LAN/WAN Switches, Load Balancers, QoS, MPLS network)
  • in depth knowledge of networking protocols and topologies
  • Ability to work independently and as part of a team
  • Ability to communicate and document effectively
  • Ability to adjust and learn to changing technology/environment is an advantage
  • Experience in AT&T Tools like AOTS, BMP is an advantage
  • Working experience in ISP network is an advantage
  • The selected candidate is required to work in 24/7 rotating shifts to support global customers.

Weekly Hours:

40

Time Type:

Regular

Location:

Bangalore, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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