M365 and AAD Manager

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

British Council Pay Band 8

Department: Digital and Technology

Location: Noida, India

Contract: Indefinite Contract (Permanent Role)

Apply by: Sunday, 21st Sept :59 Local time

Interview window: 01st week of October

This role is open to applicants who already have the legal right to work in India at the time of application. Relocation and visa sponsorship are not available. The British Council supports flexible working, including hybrid arrangements, subject to line manager approval and operational requirements.

Role Context

The M365 and AAD Manager is responsible for developing and delivering the service lifecycle roadmap for M365, AAD, and Mobile Device Services in line with the British Council's Digital Engagement Strategy. This includes overseeing the service from launch through delivery, continuous improvement, and eventual retirement, working with both suppliers and internal Digital and Technology staff. The role is also accountable for day-to-day management of all lifecycle activities, ensuring services remain secure, efficient, and aligned to organisational needs.

The British Council's Digital and Technology Directorate leads the organisation's digital strategy and transformation, focusing on creating digital products, optimising platforms, enhancing digital capability, and enabling growth and efficiency through technology. Organised into Product, Engineering, Operations, and Performance divisions, the Directorate oversees strategy, infrastructure, development, data, innovation, and cybersecurity. Within this, the Operations division ensures the delivery of secure and performant enterprise platforms and workplace environments through supplier partnerships and ITIL-based processes, while also managing the transition of new products and services into the live environment.

Main responsibilities

The M365 and AAD Manager is responsible for developing and delivering the service lifecycle roadmap, ensuring a clear sourcing strategy, and maintaining the service portfolio, policies, and standards. This involves working with business stakeholders, suppliers, and industry experts to align services with organisational needs while ensuring compliance and effective governance. The role also oversees budget preparation and financial control, balancing the use of external partners and internal resources to achieve value and efficiency.

In addition, the role manages high-level stakeholder relationships to ensure service reliability, effectiveness, and continuous improvement. Acting as a key point of contact, the Manager collaborates with subject matter experts to benchmark performance, identify improvements, and address underperformance. As the primary stakeholder in IS processes, the Manager drives service improvement, sets priorities, and ensures the delivery of secure, efficient, and reliable IT services across the organisation.

Role-Specific Skills

• IT Service Management / ITIL Process delivery
• Supplier Management
  Project management

Role specific knowledge and experience

• Experience of Managing Supplier Service Delivery
  Budget management

Education

Degree level or equivalent

Professional Qualification

Minimum / Essential

• Prince 2 Foundation
• ITIL V3/V4 Foundation
• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft 365 Certified: Endpoint Administrator Associate

Desirable

• Prince 2 Foundation/Practitioner
• ITIL V3/V4 Expert Level
  Microsoft Certified: Azure Solutions Architect Expert

Language Requirements

The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email