Lead Software Engineer

Job Title:
Lead Software Engineer (ServiceNow Architect/Lead Developer)

Job Summary:
We are seeking a highly skilled and experienced ServiceNow Architect/Lead Developer to join our team. The ideal candidate will have a strong background in IT Service Management (ITAM &ITOM) and a proven track record of successfully implementing and managing ServiceNow solutions. As a ServiceNow Architect/Lead Developer, you will be responsible for leading the design, development, and implementation of ServiceNow applications, ensuring they meet the needs of our organization.

Key Responsibilities:

• Lead the design, development, and implementation of ServiceNow solutions for ITAM, ITOM, ITSM, SPM, HRSD.
• Integrate third party Software Assets Data with ServiceNow SAM application.
• Provide subject matter expertise in design, development and implementation within the ServiceNow Platform for ITAM applications
• Provide technical guidance to junior developers
• Proactively identify issues, troubleshoot issues and provide fixes, work on Support tickets
• Maintain knowledge of the latest ServiceNow features
• Document processes or Technical Design Documents
• Work closely with the stakeholders and the ServiceNow Product owner, ServiceNow Architect and Business Analyst to build solutions

Qualifications:

• 7-8 years' experience in software development in ServiceNow
• Hands-on experience working on ITAM (Software Asset Management, Hardware Asset Management), ITOM, ITSM.
• Demonstrated ability to advise customers on the proper use of the Common Service Data Model (CSDM) and its implications across other ServiceNow products, to include ITOM, ITAM, and ITSM product suites
• Possess advanced ServiceNow Technical skills
• Worked on Integrating ServiceNow with other tools.
• Excellent problem-solving and analytical skills.
• Good communication skills and interpersonal skills
• Certifications: Certified ServiceNow Administrator, Certified Implementation Specialist in SAM

Preferred Skills:

• Experience with Agile development methodologies.
• Knowledge of IT Asset Management (ITAM) and Configuration Management Database (CMDB).
• Familiarity with ServiceNow Discovery and Service Mapping.
• Experience with automated testing and continuous integration/continuous deployment (CI/CD) pipeline.

Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at or by sending an email to

Job Requisition ID:100404

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