Dynamics CE Architect

Microsoft Industry Solutions Delivery (ISD) is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft's most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs. ISD is at the forefront of innovation, driving value across the entirety of the customers' digital and AI transformation journey through repeatable and customized cutting-edge solutions through strategic engagements with customers across the globe powered by Microsoft Cloud and AI.

Understanding Customer/Partner Technical Environment

Gathers and propagates customer/partner insights from a broad range of stakeholders as well as the main business sponsor that will help shape and form both the definition and ongoing execution of the project. Learns to Identify and evaluate industry trends (customer industry verticals, information technology [IT] industry).

Works with customer/partner stakeholders (e.g., Enterprise Architects, Security Team, Development Team, Operations Team) and business sponsor to socialize both the business solution and the project approach to determine if changes are needed to the business solution. Where the cost of change is accepted by the customer shares this feedback with the project team and the broader account team to make the necessary adjustments using mechanisms such as updating the solution approach and projected costs in pre-sales and change requests in delivery.

Uses evidence-based approach to function as customer advocate and share insights with Product Engineering teams and the business with a view to improving Microsoft technologies, products, services and offerings such that they can better meet customer/partner needs.

Architecture Design and Deployment

Leverages a structured approach to architecture projects using existing methodologies (e.g., Waterfall, Agile, Iterative) that make use of existing reference architecture and established architectural styles and design patterns. Builds and maintains an architecture description document, an architecture decisions log, and a requirements/constraints traceability matrix to ensure the rationale for the business solution's Architecture is known and understood.

Defines and documents the Architecture through an architecture description document, an architecture decisions log, and a requirements/constraints traceability matrix to communicate the value proposition of the business solution along with the project approach. Leads cost-based and technology-based discussions to explain the architecture in terms of its build, deployment, and ongoing operational use to determine customer appetite for the business solution. Uses a business-value approach that values return on investment (ROI) and customer costs-savings over technical ease of execution.

Collaborates with the Project Manager to jointly drive project/technical governance of the design, build, and deployment into use of proof of concepts (POCs) and pilots. Works with customers to understand and demonstrate business value (e.g., release of revenue, cost savings) that the business solution realizes.

Works with the business sponsor and customer/partner stakeholders (e.g., Business users, Enterprise Architects, Security Team, Operations Team) to gather and ratify requirements and constraints. Manages and resolves ambiguity in the requirements and constraints and documents assumptions and implications where it cannot be resolved. Maintains the requirements/constraints traceability matrix to prove that solution components have a rationale/justification for inclusion in the Architecture of the business solution. Drives development and execution of Test Plans to prove that each requirement/constraint has been implemented as expected by the customer. Where there are defects, works in close collaboration with the Project Manager and Customer to redress or accept and document the status of the test results.

Collaborate with the Bid Team to understand the business solution/problem. Drives agreement, based on the customer's priorities, requirements/constraints, approach, principles, concepts, and expectations. Builds and documents a realistically costed Solution Approach with traceability of requirements, constraints, decisions, and tradeoffs that balances risk, technical credibility, and technical innovation to meet customer need, predominantly based on existing solution offerings and/or reference architecture. Jointly leads the implementation in close partnership with the Project Manager. Exercises oversight and governance and establishes quality practices and standards to realize the business solution. Uses a cohesive build methodology with an agreed release schedule and timeline so the solution can be transitioned to live operations. Ensures communication of and adherence to the pre-sales value proposition. Works with the Project Manager to highlight where assumptions have proven false. Uses change requests to modify the solution/project approach when needed. As needed, collaborates with Subject Matter Experts to receive specialized advice that can help define the solution and project approach and increase the time to value for the customer.

Identifies scenarios that could slow or impede pre-sales/delivery. Orchestrates the broader Microsoft team to address technical blockers and works with account/project team to resolve non-technical issues. Reports significant problems to Microsoft management and escalates when needed. Plans a way forward in complex and ambiguous situations with an innovative approach and durable design. Delegates and uses specialist skills of others to drive technical alignment across internal/external teams. Coordinates disparate approaches into a single plan of action.

Works in close collaboration with the Project Manager and Account Team to identify, categorize, and communicate business and technical risks. Defines risk mitigation activities that are foundational to the project plan. Defines risk contingency plans for invocation should the risk occur.

Practice Development

Generates new and/or improvements to existing intellectual property. Identify which ideas should be culled. Drives the re-use of intellectual property and recommends practices in both pre-sales and delivery. Participates and contributes to internal/external communities.

Trusted Advisor

Develops a network of internal/external relationships to build influence in addressing problems/ blockers and facilitating additional views on the matter of interest. Stays up to date on Microsoft's technologies, products, and services to communicate Microsoft's mission, strategy, and capabilities.

Uses evidence-based arguments that articulate complex concepts in a simple manner to respectfully challenge Microsoft and customers/partners when a decision or course of action will not produce optimal results. Serves as the "technical conscience" to challenge the status quo and unrealistic expectations. Proactively resolves conflicts and seeks resolution to balance the overall outcome. Drives consensus where possible and leads decisions to resolve conflict when needed.

Understands competitor solutions and identifies how customer business value can be driven through Microsoft's offerings. Steers the customer/partner conversations to the benefits of the solution rather than the features and functionalities.

Thought Leadership

Shares ideas, insight, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape.

Participates in external architect community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with internal team. Acts a mentor to junior colleagues to educate them on technical and non-technical concepts.

Pre-Sales

Understand customer expectations, pain points and expected business outcomes and envision the best possible solution based on the Microsoft solution stack including Dynamics 365 Customer Engagement and Power Platform

Propose the solution to customers, define the solution architecture and estimate the cost and schedule for the implementation of the solution

Enable Microsoft Consulting to win new customers by providing enterprise class Dynamics 365 Customer Engagement and Power Platform

Take accountability for the technical estimates for the solution implementation. Architects are expected to be strong in estimation methods and derive on experience /learning from multiple projects.

The individual will have good understanding of Cloud solution implementations and should be adept at proposing solutions for multiple alternate scenarios where customers can accelerate the adoption of the Dynamics 365 Cloud.

Solution Delivery

Providing technical architecture, requirements and design guidance during the Project Lifecycle during delivery

Architect has a good understanding of the business outcomes the customer is expecting from the solution and is able to work with the customer to have clearly articulated requirements and solution design in line with business outcomes.

Driving successful solution deployments together with wider Microsoft Consulting Services teams working in a globally distributed team across multiple locations.

Architects in delivery are accountable for the quality of requirements, solution design and ability to guide their team through the build lifecycle to deliver a solution in line with customer requirements.

The architect must have a good understanding of delivery process and delivery tools like Azure Dev Ops and be able to influence the entire delivery team to adopt the tools and processes for successful delivery.

Architects will guide the project teams and customers for planning of Sprints and Iterations of delivery in enterprise scale projects by recommending the correct approach to plan the requirements in the different sprints and iterations. They are able to do this based on a good understanding of the interdependencies between requirements and technical approach required to bring together different components of the solution stack.

Quality Assurance

Playing a vital part in larger project delivery team to keep the focus on solution quality and delivering to customer requirements as primary objectives.

Review Dynamics 365 Customer Engagement and Power Platform Projects for quality assurance on requirements fidelity, best practices, process adherence and proactive technical risk assessment.

Architects may also be involved in Partner Advisory and Enablement to review and provide guidance about Solution Architecture and Design on Microsoft Dynamics 365 projects.

Other 

• Embody our culture and values 

Required/Minimum Qualifications

Bachelor's degree in computer science, Information Technology, Engineering, or related field AND 10+ years' experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)

OR master's degree in computer science, Information Technology, Engineering, or related field AND 8+ years' experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)

OR equivalent experience.

Experience with a Global Systems Integrator, IT Vendor, a Partner on Microsoft technologies implementing enterprise scale Dynamics 365 Solutions. A significant part of the experience should be on Business Applications and CRM solutions.

Additional or Preferred Qualifications

Ideal candidates should have experience and understanding of the life cycle of IT solutions/ Business Applications implementation including Estimation, Proposal Preparation, Requirements Gathering, Business Process Modelling, Development &Testing, Deployment and Maintenance.

Proven track record of Dynamics365 Customer Engagement and Power Platform solutions preferably in retail/manufacturing/public sector/telecom/ financial services. Hands-on experience in implementation with focus on architecture and solution design in one or more of the following areas:

M365 Copilot, Copilot Chat, Copilot Studio, Purview, Defender, F5, EMS E3

Windows 365 (includes W365 Link), Azure Virtual Desktop (AVD)

Power Pages

Power Automate

Power Apps

D365 CCaaS

Certifications and/or experience in M365 Copilot, Copilot Studio, GitHub Copilot, Microsoft Azure, Dynamics 365 Customer Engagement and Power Platform are a plus.

Certifications and/or experience in Agile Delivery and DevOps would be desirable.

Knowledge and experience in implementing other non-Microsoft CRM technologies like SalesForce etc. will also be considered.

Desirable technical experience includes hands-on expertise in several of the following Microsoft products: Azure Solution development, SQL, Power BI, Logic Apps etc.

Good Communication Skills in English both written and spoken. Ability to interact with a global audience of customers, partners and a global team

Outstanding ability in developing strategic ongoing customer relationships, gaining trust of stakeholders and respect for the company through technical leadership.

Ability to identify technical risks before they occur and to develop mitigation and avoidance strategies

IC role, hence, should know the art of influence without authority

Strong experience in offshore/onsite working model and working with different geographies and cultures.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.