ITS Support Associate, IT Services

1 week ago

Jaipur, Rajasthan, India Amazon Full time ₹ 1,00,000 - ₹ 5,00,000 per year
DESCRIPTION

Amazon's IT Services support is the first point of contact for technical support requests. Our IT Support Technician spends their day fielding incoming support chats, calls and tickets on behalf of Amazon Corporate and its subsidiary employees worldwide.

The successful IT Support Specialist will be customer-focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.

Key job responsibilities

  • Provides comprehensive technical support to Amazon Corporate employees worldwide.
  • Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.
  • Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.
  • Creates and submits detailed contact logs documenting customer interactions that are accurate, thorough, and timely.
  • Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
  • Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
  • Manage a case count between 15-25 phone/chat/tickets.
  • Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.
  • Assists with activities to triage and escalate any system or network outage to reduce downtime.
  • Adherence to shift schedules and timeliness are key requirements
  • Willingness to work flexible shifts (24/7) model, weekends and holidays

About the team

The Global Service Desk serves as your first point of contact for The Global Service Desk serves as your first point of contact for all technical support needs. Our mission is to deliver timely, effective solutions while ensuring a consistent support experience technical support needs. Our mission is to deliver timely, effective solutions while ensuring a consistent support experience to Amazonians globally.

BASIC QUALIFICATIONS
  • 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
  • Experience troubleshooting integrated and interdependent computer systems
  • Experience with network troubleshooting and support
  • Bachelor's degree or equivalent
PREFERRED QUALIFICATIONS
  • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
  • Experience in a dynamic environment with a high degree of customer service

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • Customer Service Associate

    6 days ago

    Jaipur, Rajasthan, India Hire Lab Career Solutions Full time

    Position - Customer Support Associate (Email & Messaging)Skillset - Fluent English (Written & Verbal)- Experience with Zendesk or similar ticketing tools- Strong Customer Service (CS) skills- Problem-solving & multitasking ability- Basic computer proficiencyQualification - Any Graduate/ UndergraduateExperience - Minimum 6 months of Experience/ Non-Voice /...

  • Guest Service Associate

    6 days ago

    Jaipur, Rajasthan, India PVR Limited Full time

    Hiring Alert...PVR Inox is hiring for Guest Service Associate & Commi II/I.Location:- Jaipur.*GUEST SERVICE ASSOCIATE & SERVICE ASSOCIATE*Greet and welcome guests, providing assistance and information.Managing ticketing, concessions, and seating.Upsell and promote PVR offerings (food & beverages)Handling guests' queries, resolving issues promptly.Collaborate...

  • Sales Associate

    12 hours ago

    Jaipur, Rajasthan, India Bahikhata Associates Full time

    Company DescriptionBahikhata Associates, established in 2017, is a reputable Accounting & Finance firm driven by excellence in consultancy and financial management. Founded by Akshay Pareek, the firm specializes in areas such as Direct and Indirect Taxation, Audits, Startup Recognitions, Company Formations, Tax Litigation, Business Restructuring, and...

  • Customer Service Associate

    1 week ago

    Jaipur, Rajasthan, India Reliance Retail Full time ₹ 20,00,000 - ₹ 60,00,000 per year

    Company OverviewReliance Retail is India's leading and fastest-growing retailer, renowned for its omni-channel presence, superior product quality, and exceptional customer experiences. With a vast network across 7,000+ cities and innovative digital platforms, Reliance Retail is committed to delivering outstanding value and service to millions of customers...

  • Guest Service Associate, CDP

    6 days ago

    Jaipur, Rajasthan, India PVR Limited Full time

    Hiring Alert...PVR Inox is hiring for below different positions:Guest Service AssociateCDPDuty Manager.Location:- Jaipur, Vaishali Nagar.Hurry up and apply on below mail ID.pls mention in subject :-position applied - Location appliedurgenthiring #pvr #inox #pvrinox #commi #gsa #Service #hoteljobs #chef #jaipurjobs #rajasthanhiring #currentopenings...

  • Sales & Operations Manager

    2 days ago

    Jaipur, Rajasthan, India BMG Associate Pvt Ltd Full time

    BMG Associates Pvt. Ltd. is looking for motivated and career-oriented professionals to join our growing team in Jaipur. We are hiring for the roles of Sales Executive and Operations Manager who can contribute to business growth and client management.Roles & ResponsibilitiesSales Executive:Generate new leads and convert them into customersHandle client...

  • Project Associate

    8 hours ago

    Jaipur, Rajasthan, India Jaipur Rugs Full time

    Position Title: Project Associate - Community Partnership & Field CoordinatorOrganization Description:Jaipur Rugs Foundation (JRF) is a spiritually charged organization working towards economic and social development of the grassroot communities. It was established in 2004 under the Rajasthan Public Trust Act by Mr Nand Kishore Chaudhary – noted social...

  • American BPO Chat Support

    8 hours ago

    Jaipur, Rajasthan, India Ambition Global services Full time

    International Process Executive – Voice & Email Support (Jaipur | Work from Office)Company Overview:Join a global outsourcing leader headquartered in Jaipur, offering customer experience and support solutions to international clients across North America, the UK, and Europe.We're expanding and seeking enthusiastic English-speaking candidates from all over...

  • Business Development Associate

    12 hours ago

    Jaipur, Rajasthan, India Techvein IT Solutions Full time

    Job Title: Business Development Associate (B2B – Education Sector)Location: Jaipur, RajasthanCompany: Techvein IT SolutionsEmployment Type: Full-timeAbout Techvein IT SolutionsTechvein IT Solutions is a technology-driven organization delivering innovative IT, EdTech, and digital solutions to schools, colleges, and higher education institutions. We partner...

  • BPO Chat Support

    4 days ago

    Jaipur, Rajasthan, India Ambition Global services Full time

    International Customer Support Executive – Voice & Non-Voice ProcessGlobal BPO | Work from Office | PAN-India Hiring | Jaipur LocationLocation: Jaipur, RajasthanHiring From: All over India (PAN-India)Mode: Work from OfficeSalary Range: ₹27,000 – ₹36,000 per month (Based on skills & experience)Perks: Free Accommodation for 14 Days | Relocation Support...