Engagement Manager

2 days ago

Mumbai, Maharashtra, India Artem HealthTech Private Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Responsibilities

  • Serve as the primary point of contact for government stakeholders throughout the HMIS implementation process.
  • Build and maintain strong, collaborative relationships with government representatives at central, regional, and facility levels.
  • Address and manage client concerns, providing timely resolutions and ensuring clear documentation of issues and outcomes.
  • Coordinate with internal project teams to align technical, operational, and support functions with client needs and government requirements.
  • Facilitate regular review meetings, workshops, and stakeholder briefings to ensure alignment, progress tracking, and shared accountability.
  • Prepare and deliver formal reports, dashboards, and presentations for government leadership and oversight bodies.
  • Monitor stakeholder satisfaction and implement structured engagement plans to enhance trust and collaboration.
  • Support change management and guide facility leadership through the HMIS adoption process, addressing resistance and ensuring buy-in.
  • Ensure compliance with all government reporting standards, contractual obligations, and project governance frameworks.

Qualifications & Experience

  • Bachelor's or Master's degree in Public Health, Health Informatics, Business Administration, or related discipline.
  • 10+ years of experience in client engagement, program management, or stakeholder relations, with a focus on government or large-scale public health projects.
  • Strong understanding of health systems operations and HMIS/digital health solutions.
  • Excellent communication, documentation, and presentation skills.
  • Proven success in managing multi-site implementations and working with government agencies or public-sector clients.
  • Demonstrated ability to negotiate, influence, and manage expectations at senior levels of government.
  • Willingness to travel frequently to health facilities as required.

Core Competencies

  • Public-Sector Stakeholder Management - Skilled in navigating government structures and protocols.
  • Strategic Communication - Ability to present information clearly to both technical and non-technical audiences.
  • Change Leadership - Driving stakeholder confidence during digital transformation initiatives.
  • Problem-Solving & Mediation - Adept at resolving sensitive concerns with professionalism.
  • Client-Centric Mindset – Committed to delivering exceptional client experiences.
  • Results Orientation – Focused on outcomes, timelines, and quality service delivery Why Join Us
  • Play a leading role in a city wide digital health transformation project.
  • Work alongside government and health sector leaders to strengthen public health systems.
  • Be part of a mission-driven team dedicated to improving health outcomes through technology.

Why Join Us

  • Play a leading role in a city wide digital health transformation project.
  • Work alongside government and health sector leaders to strengthen public health systems.
  • Be part of a mission-driven team dedicated to improving health outcomes through technology.

Job Type: Full-time

Benefits:

  • Paid time off

Education:

  • Bachelor's (Preferred)

Experience:

  • Project management: 10 years (Preferred)
  • Stakeholder Management: 10 years (Preferred)
  • HMIS Implementation: 10 years (Preferred)
  • Client Engagement: 10 years (Preferred)

Work Location: In person

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