NICE inContact Developer

1 day ago

Indore, Madhya Pradesh, India Techcoopers - Powered by Selectiva Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Urgent Hiring – NICE inContact Developer & Configuration Expert


Location
: Remote


Experience
: 3–5 Years


Role Type
: Contractual |
Shift timings: 3 PM to 12 AM

We are looking for a skilled
NICE inContact (CXone) Developer & Configuration Expert
to join us immediately.

Key Responsibility:

  • Develop & configure CXone Studio scripts (IVR, routing, call flows, chat, SMS, and email).
  • Integrate CXone with CRM tools (Salesforce, ServiceNow, etc.).
  • Configure ACD, dialer, and omnichannel features (voice, chat, email, SMS, and social).
  • Provide L2/L3 support & troubleshoot issues.
  • Optimize call flows, reporting, and customer experience.

Requirement:

  • 3–5 years of hands-on experience in NICE inContact/CXone.
  • Strong in Studio scripting, IVR, ACD, and dialer setup.
  • Experience with REST/SOAP APIs & CRM integrations.
  • Good knowledge of KPIs, reporting, and troubleshooting.

Preferred:
CXone certifications, WFM/QM tools, SQL/Power BI, and cloud migration experience.

Apply Now / Share your resume

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