Senior Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Function Description:

Global Commercial Services (GCS) accounts for nearly 50%25 of American Express' card spend. GCS continues to be a fast-growing business within American Express with the key objectives of accelerating growth, increasing profitability, and enhancing product value propositions to meet client needs. The Amex Lens Team within GCS is instrumental in driving these objectives by providing actionable data driven insights and consultative solutions to sales, account development and product across the globe. The role is an exciting opportunity to be part of the GCS growth story in a dynamic, intellectually stimulating, open, fun and collaborative environment.

The Amex Lens Team uses rich closed loop data to build internal and client facing analytical solutions. These solutions cater to the needs of GCS sales, ADs and senior leadership, who manage thousands of clients across various segments. This team will be responsible for developing these solutions to drive efficiency and scalability. Additionally, there is critical need to build a repository of self-service off-the-shelf tools and data capabilities that can be leveraged by business users.

This team is responsible for providing deep, actionable insights to clients by leveraging the power of American Express' Integrated Network data, as well as data from airlines, expense management systems, hotels, travel management companies, etc. The key focus of the insights is to help clients drive savings in their Travel and Entertainment spending, improve Travel and Entertainment Policy compliance, and identify opportunities to earn more incentives / bonuses from American Express. We do this by working in close partnership with the Account Development teams and in direct contact with the clients, who are predominantly from Procurements, Finance and Corporate Risk profile. This function is a unique differentiator of the value-proposition that American Express delivers to its clients as a payment service provider for T&E (business travel) and B2B (Supplier) payments.

Purpose of the Role:

Develop, design & deploy scaled insights solution using advance analytics and statistics methods that can be leveraged by our field sales team, SLT and other stakeholders.

Responsibilities:

• Engage with product owners to understand business priorities and what clients need. Accordingly deliver field enabled and scalable products in a consultative manner
• Develop through iterative prototyping new insights solutions leveraging your data and insights generation expertise, using tools like MS Power Platform, HIVE, Python, SQL, VBA
• Drive improvement to existing insights tools by understanding how clients use the insights products and provide new design and insights recommendations to the Insights Product Management team
• The role requires exhibiting a high level of expertise in guiding the data strategy through statistical analysis, decision support logic and data techniques. The individual will drive improvements in generating data driven actionable strategies to enable personalization initiatives.

Critical Factors to Success:

• Analytical Approach & Technical Expertise
• Teammate, Coach and Relationship Builder
• Strong Business Sense

Business Outcomes:

• Enable data driven actionable insights for field & clients to enable growth and retention
• Conduct prototyping of insights products and services based on client needs
• Create alternate revenue streams by monetizing insights products
• Conceptualize and develop client facing insights solutions 
• Strengthen solution algorithms to make them industry-leading insights products for American Express through internal and external research 

Leadership Outcomes:

• Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings.
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity
• Conceptual thinking skills and ability to identify and implement scalable analytical solutions based on client needs
• Drive process excellence framework in the team to achieve process automation and improve individual and group's productivity

Skills and Qualifications:

• 4+ years of work experience leveraging analytics and data science to drive business results.
• Bachelor's degree in Engineering, Computer Science, Statistics, Econometrics, Mathematics, Operations Research 
• Data Analytics or Other Data handling experience (Hands on experience: SQL/Hive/ Python/ MS Power Platform/GCP Programing
• Deep understanding of machine learning/statistical algorithms such as deep learning and forecasting. Experience with data visualization is a plus
• Ability to transform KPIs into insightful practical information
• Experience in large data processing and handling and deep understanding in data science is a plus.
• Strong communication skills, able to explain complex algorithm and results to business partners in simple terms.
• Exceptional execution skills – be able to resolve issues, identify opportunities, and define success metrics and get results.
• Eager to find solutions to complex problems.
• Ability to work in a dynamic, cross-functional environment, with a strong attention to detail.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.