Team Lead – AR

4 days ago

Hyderabad, Telangana, India UnisLink Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Position Summary:

We are looking for an experienced Team Lead – AR & Charges to oversee and coordinate the daily operations of our Revenue Cycle Management (RCM) team. The ideal candidate will ensure accurate billing, efficient collections, and optimal reimbursement, while leading a high-performing team that upholds Unislink's core values of Respect, Integrity, Customer Focus, and Continuous Improvement.

Key Responsibilities Team Management

  • Lead and supervise a team of RCM specialists in AR & Charges.
  • Allocate tasks effectively based on skillsets and workload capacity.
  • Monitor performance, provide coaching, and ensure adherence to quality and timelines.
  • Conduct monthly one-on-ones, provide constructive feedback, and support team development.
  • Drive retention of high performers while meeting organizational attrition and shrinkage goals.
  • Act as a role model and ambassador of Unislink's values and culture.

Operations Management

  • Act as the first point of contact for onshore and client-related escalations.
  • Analyze key performance metrics and identify opportunities for process improvement.
  • Collaborate with cross-functional teams (Training, Quality, HR) to enhance efficiency and compliance.
  • Ensure billing accuracy, timely follow-ups, and reduced denials in AR operations.

Stakeholder Management

  • Build strong relationships with clients and key stakeholders (onsite/offshore).
  • Ensure compliance with HIPAA, CMS, and other healthcare regulations.
  • Partner with internal leadership to deliver consistent performance and service excellence.

Required Skills & Knowledge

  • Strong working knowledge of Revenue Cycle Management, particularly AR and Charges.
  • Excellent understanding of end-to-end RCM processes (Billing, Payments, Denials).
  • Strong analytical, problem-solving, and communication skills.
  • Ability to manage priorities, work independently, and lead teams effectively.
  • Commitment to compliance, accuracy, and continuous learning.

Education & Experience

  • Minimum 7 years of experience in RCM with a minimum 1+ years in a Team Lead role.
  • Bachelor's degree in any field

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