Technical Solutions Engineer

5 days ago

Bengaluru East Karnataka, India Barracuda Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job ID 26-313

Come join our passionate team Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

Envision yourself at Barracuda
Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality global support of our superb networking and security products in 24/7 environment. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team & will report into a Tech Support Manager.

What You'll Be Working

  • Providing superior customer support on our home-grown products.
  • Interface with customers at a high volume to solve their issues using different applications which include WAF/NG and email/backup
  • Develop your skills in network and security products through on-going training
  • Document, escalate and follow through with product bugs and/or issues
  • Debug the issue and provide a solution. If not resolved raise a ticket to the next level

What You Bring To The Role

  • Should have at least 1 year of experience in network firewall domain, web application and load balancing technologies, or exchange/email security and web filter domain
  • Excellent understanding of TCP/IP and UDP
  • Very good knowledge of L7 protocols such as HTTP, HTTPS, FTP, SMTP and POP3
  • Should have good Linux and Microsoft server knowledge
  • Basic knowledge about OWASP top 10 attacks, understanding of top 10 OWASP defined application security challenges
  • Very good understanding of URL filtering in proxy and reverse technologies, debugging applications like tcpdump, fiddler
  • Good understanding of SMTP and POP3 protocols
  • Good understanding of various backup technologies
  • CCNA or CCNP certification preferred
  • Bachelor's Degree in engineering, Computer Science
  • Ability to work in a 24/7 environment with rotating shifts
  • Strong analytical and troubleshooting skills
  • Strong customer focus and solid written and verbal communication skills Positive attitude with a willingness to learn

What You'll Get From Us
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.

  • Solution Engineer

    5 days ago

    Bengaluru East, Karnataka, India BMC Software Full time ₹ 27,90,000 - ₹ 41,90,000 per year

    Description and Requirements"At BMC trust is not just a word - it's a way of life"Description And RequirementsCareerArc CodeCA-PCHybrid"At BMC trust is not just a word - it's a way of life"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment...

  • Technical Solutions Engineer

    1 day ago

    Bengaluru, Karnataka, India Celonis Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We're Celonis, the global leader in Process Intelligence technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing AI, data and intelligence at the core of business processes - and for that, we need your help. Care to join us? The Team:The CoE Tiger Team is a dedicated group of...

  • Technical Solutions Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Databricks Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Staff Technical Solutions Engineer (Platform) P-1378 Job Overview: We are seeking a highly skilled Frontline Senior Technical Solutions Engineer with over 12+ years of experience to join our Platform Support team. This role is pivotal in delivering exceptional support for our Databricks Data Intelligence platform, addressing complex technical...

  • Solution Architect

    2 weeks ago

    Bengaluru East, Karnataka, India Nielsen Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionAt Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly...

  • Embedded System Engineer

    5 days ago

    CV Raman Nagar, Bengaluru, Karnataka, India Design Engineer Full time ₹ 3,60,000 - ₹ 4,20,000 per year

    Electronics Engineer – Embedded Systems (1 Year Experience)Location: BangaloreJob Type: Contractual/Temporary (Extended based on performance)Experience: 1–2 YearsDepartment: Electronics Design & DevelopmentAbout the RoleWe are seeking a motivated and technically skilled Electronics Engineer with experience in Embedded System Design, Analog Circuit...

  • Technical Solutions Consultant, Scaled Solutions

    3 weeks ago

    Bangalore, Karnataka, India Jobted IN C2 Full time

    Minimum qualifications Bachelor s degree in Computer Science Information Technology Engineering Mathematics or related field or equivalent practical experience 5 years of experience designing and delivering technical solutions and applications using engineering best practices 4 years of experience in system design and readable scalable well-structured...

  • Solution Architect

    2 weeks ago

    Bengaluru, Karnataka, India Route SMS Solutions Full time

    Job Role- Solution Architect- Location- Bangalore, India- Roles and Responsibilities- Defining and documenting the overall solution architecture - Working together with stakeholders to comprehend their needs and requirements - Evaluating and selecting appropriate technologies and platforms for the solution - Developing and maintaining architectural standards...

  • Technical Solutions Engineer

    2 weeks ago

    Bengaluru, India Whatjobs IN C2 Full time

    Company Description Arista Networks pioneered software-driven, cognitive cloud networking for large-scale datacenter and campus environments. Arista's award-winning platforms, ranging in Ethernet speeds from 10 to 400 gigabits per second, redefine scalability, agility and resilience. Arista has shipped more than 20 million cloud networking ports worldwide...

  • Technical Project Manager

    1 week ago

    Bengaluru East, Karnataka, India Impetus Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Qualification10+ years of experience in the role of managing and implementing of high-end software products.Expertise in EDW/SQL OR Hadoop/Hive/Spark and preferably hands-on.Good knowledge* of any of the Cloud (AWS/Azure/GCP) – Must HaveManaged/ delivered and implemented complex projects dealing with considerable data size (TB/ PB) and with high...

  • IN-Technical Architect

    3 days ago

    Bengaluru East, Karnataka, India Blue Yonder Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    ScopeTechnical Architect is responsible for defining and driving the overall infrastructure strategy, architecture, and roadmap. This role ensures that infrastructure solutions are scalable, secure, cost-effective, and aligned with business needs. As a senior technical authority, the Technical Architect collaborates with leadership, engineering, and...