Voice Process

7 days ago

Coimbatore, Tamil Nadu, India VasCloud Staffing Solutions Full time ₹ 2,00,000 - ₹ 4,00,000 per year

We are hiring energetic freshers for one of our Leading CX Clients in Coimbatore.

Job Title: Customer Support Executive (English & Malayalam)

Type: Full Time

Mode: Work from Office

Interview Mode: F2F

Must : Should have excellent conversational skills in English and Malayalam | Must be local to Coimbatore

Job description

Role & responsibilities: :

  • Managing Inbound calls
  • Following various communication scripts when speaking to a customer.
  • Identifying customer needs, answering questions, and providing solutions/alternatives to issues.
  • Building sustainable customer relationships.
  • Keeping records of all conversations organized.
  • Building product knowledge; and improving performance and achieving management expectations.
  • Maintaining and improving quality results by adhering to standards and guidelines.

Preferred candidate profile: :

  • Fluency in communication (English+ (Malayalam)
  • Have a good attitude - should be committed to the work
  • Ability to work independently with strong attention to detail and quality.
  • Must be patient and a good listener to answer customer queries and concerns.
  • Excellent customer handling and customer engagement skills.

Please review the Job description and eligible candidates only can apply. Can also send your updated resume to

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