Opportunity of 2025 Batch Resources

2 days ago

Noida, Uttar Pradesh, India NTT DATA, Inc. Full time ₹ 3,00,000 - ₹ 5,00,000 per year

Dear Candidates,

Greeting from NTT DATA, we are happy to take your profile for a wonderful career with NTT DATA.

Experience: Fresher

'Shift: *US Shift (Night Shift)*

Work Location: Noida, sector 144

Mode of Interview: Online Video Call Interview (Virtual Interview)

Mode of Work: Work from Office

Position's General Duties and Tasks

Job responsibility:

  • Ensures assigned calls are worked towards resolution.
  • Follows the basic rules as provided on the SOP.
  • Develops foundational understanding of broader interdependencies across various processes.
  • Assists in resolution of outstanding issues from previous transactions.
  • Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing timeline as per contract.

Requirements for this role include:

  • Ability to work regularly scheduled shifts from Monday-Friday (US Shifts)
  • Should be a Graduate.
  • 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
  • 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.

*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

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