Senior Remote Monitoring Operator

4 days ago

Hyderabad, Telangana, India Diebold Nixdorf Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Monitors and tracks ATM, Self-Checkout, printer and other equipment and system functionality. Responds to system alerts, notifying customers, users and / or technicians as required. Researches and isolates causes of system / operational issues. Ensures timely and appropriate response to all noted issues, communicating outages and restorations to relevant parties.

  • Performs daily reviews of ATM, Self-Checkout, printer and other equipment management platforms, scanning reports for: Offline ATMs, validator and printer jams, Self-Checkout malfunctions and inoperability notifications, Other maintenance needs.
  • Reviews internal notifications from customer service teams to underpin troubleshooting and / or dispatch a field technician.
  • Opens and manages service calls to completion within the same day or according to other resolution standards.
  • Reviews and assesses ATM camera angles on a regular basis to ensure customer images are captured in accordance with company and regulatory requirements.
  • Reviews product (ATM, Self-checkout, printer, etc).
  • performance for chronic issues, performing root cause analysis to restore products to optimal uptime.
  • Liaises with customers to maintain business partnerships and reduce escalations.

Required Qualifications

  • Education or equivalent work experience required.
  • Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Remote Monitoring.
  • Good communication skills and preferably business English skills (Written and spoken).

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