Barista Trainer

Key Roles and Responsibilities:

Training & Skill Development

• Conduct onboarding and skill-based training for new baristas on espresso extraction, milk steaming, beverage prep, and presentation
• Develop and deliver training modules for different proficiency levels beginner to advanced
• Train teams on Dlifrance's signature beverages, brewing techniques, and presentation standards

Standard Operating Procedures (SOP)

• Implement and reinforce SOPs for all hot and cold beverages, including specialty coffee, teas, and bubble teas
• Ensure adherence to recipes, portion control, hygiene, and service etiquette
• Conduct regular audits to ensure outlets are maintaining beverage consistency

Coffee Quality & Calibration

• Perform daily/weekly calibration of coffee machines and grinders across outlets to maintain flavor profiles
• Monitor quality through tasting sessions, guest feedback, and internal reviews
• Troubleshoot equipment or extraction issues and escalate to service support when needed
• Product Knowledge & Guest InteractionTrain staff on origin stories, flavor notes, and brewing methods to enhance guest engagement
• Promote upselling and cross-selling techniques through barista conversations
• Drive product awareness for seasonal launches and beverage innovations

Performance Monitoring & Evaluation

• Observe barista performance during live service to provide feedback and identify gaps
• Conduct refresher sessions or retraining where required
• Maintain training logs, feedback forms, and skill assessment records

Support for New Store Openings

• Train new teams during store pre-launch period, assist with bar setup, workflow planning, and service simulations
• Ensure equipment calibration, menu briefing, and SOP training before go-live

Qualifications & Skills:

• 3-5 years of experience in a specialty coffee or caf environment, with at least 12 years in a training or supervisory role
• Strong understanding of coffee theory, espresso equipment, and manual brewing methods
• Experience in F&B or retail chains preferred
• Excellent communication, coaching, and leadership skills
• Barista certification (SCA or equivalent) is a plus

Personal Attributes:

• Passion for coffee and beverage innovation
• Energetic, patient, and approachable trainer personality
• High attention to detail and commitment to quality
• Comfortable with multi-location travel and flexible hours as per outlet needs