Network Engineer

P3 Level - Tier 2 (Routing Switching domain)

Job Roles and Responsibilities:

• Should be good with advanced to expert level knowledge and skills on Enterprise Networking (Routing & Switching).
• Collaborate and work closely with Incident management teams & prioritize the incidents shared by them.
• Join all the Bridge Lines for troubleshooting along with customer and relevant stakeholders.
• Collaborate and work closely with the Project teams for Configuration details (Hardware and software)
• Any new process update or technical update to be cascaded to the whole team.
• Is responsible for incidents escalated from Tier 1 or by a customer.
• Should correctly assess the priority and business impacts of incidents and accordingly involve Tier 3 engineers and incident management team for all priority P1 and P2 (high priority) tickets
• Is responsible for reviewing the results of any previous actions taken prior to assuming ownership of an incident to ensure proper incident analysis and diagnosis can be done.
• Should collaborate with Tier 3 engineers over more complex issues.
• Change Management Responsibilities:
• Tier2 is also responsible for the verifying the change request documents & make sure all the Pre/Post checks have been completed for all changes by the Project team.
• Work on Alarm suppression activities during the Change window and collaborate with Tier 3 engineers wherever needed.
• Tier 2 Engineers are encouraged to coordinate with TAC and BU for all escalated issues till the closure of the issue.
• This is hybrid role where candidate needs to have a working experience with advanced troubleshooting in IP R&S, which is more traditional knowledge, Datacenter (20%) and Wireless (10%)
• Should take initiative to improve and make business operations more efficient
• Should think analytically and assertively in pressure situations
• Must display leadership characteristics, have the desire to provide excellent customer service, and be self-motivated to continued learning

Job Roles and Responsibilities:

• Should be good with advanced to expert level knowledge and skills on Enterprise Networking (Routing & Switching).
• Collaborate and work closely with Incident management teams & prioritize the incidents shared by them.
• Join all the Bridge Lines for troubleshooting along with customer and relevant stakeholders.
• Collaborate and work closely with the Project teams for Configuration details (Hardware and software)
• Any new process update or technical update to be cascaded to the whole team.
• Is responsible for incidents escalated from Tier 1 or by a customer.
• Should correctly assess the priority and business impacts of incidents and accordingly involve Tier 3 engineers and incident management team for all priority P1 and P2 (high priority) tickets
• Is responsible for reviewing the results of any previous actions taken prior to assuming ownership of an incident to ensure proper incident analysis and diagnosis can be done.
• Should collaborate with Tier 3 engineers over more complex issues.
• Change Management Responsibilities:
• Tier2 is also responsible for the verifying the change request documents & make sure all the Pre/Post checks have been completed for all changes by the Project team.
• Work on Alarm suppression activities during the Change window and collaborate with Tier 3 engineers wherever needed.
• Tier 2 Engineers are encouraged to coordinate with TAC and BU for all escalated issues till the closure of the issue.
• This is hybrid role where candidate needs to have a working experience with advanced troubleshooting in IP R&S, which is more traditional knowledge, Datacenter (20%) and Wireless (10%)
• Should take initiative to improve and make business operations more efficient
• Should think analytically and assertively in pressure situations
• Must display leadership characteristics, have the desire to provide excellent customer service, and be self-motivated to continued learning