Sap Support Consultant

6 days ago

Pune, Maharashtra, India Doehler Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Monitor and manage SAP support ticket queues (ServiceNow / Remedy / Jira or equivalent).
  • Triage, categorize, and assign incidents or service requests to appropriate teams.
  • Provide L1 support for Application Incidents (i.e. solving basic issues depending on the skillset)
  • Route the tickets to the right IT business applications queues basis the information on incident
  • Connect with the users for maintaining the right level of information in the tickets
  • Maintain detailed documentation for incident handling and ticket resolution workflows.
  • Collaborate with cross-functional teams including BASIS, Security, Functional, and Technical teams.
  • Contribute to process improvements and knowledge base creation.
  • Support basic SAP functionality queries and provide user guidance on standard transactions.

Preferred candidate profile

  • 3- 4 years of experience in SAP support roles (L1/L2), ideally in a shared services or global support model.
  • Familiarity with SAP modules such as SD, MM, FI, or SF (exposure to any is acceptable).
  • Strong understanding of ITSM tools like ServiceNow, BMC Remedy, or Jira.
  • Knowledge of ticket lifecycle, SLA management, and incident prioritization.
  • Excellent communication and coordination skills.
  • Basic understanding of SAP system architecture and functional processes.
  • Good communication skills is a must

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