Quality Auditor

7 hours ago

Bengaluru, Karnataka, India FirstClub Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About the Role

We are looking for a highly driven Supply Chain Quality Auditor to manage on-ground quality checks across our stores/warehouses and ensure flawless last-mile performance. The role requires extensive travel to different locations, conducting audits, identifying operational gaps, and reporting insights directly to the Founder.

Key Responsibilities

  • Conduct end-to-end operational & quality audits across stores, dark stores, and warehouses.
  • Evaluate SOP compliance for inventory management, order processing, dispatch, cold chain (if applicable), packaging, and last-mile execution.
  • Identify process gaps, risks, and deviations impacting efficiency, accuracy, and customer experience.
  • Standardize best-in-class operational procedures and ensure their implementation.
  • Work closely with the Founder on improvement plans, store performance benchmarking, and operational SLAs.
  • Monitor vendor compliance and supply quality metrics (e.g., damages, shrinkage, freshness, accuracy rates, delivery turnaround time).
  • Prepare audit reports, dashboards, and weekly governance insights for leadership.
  • Train on-ground teams to drive process adherence and quality discipline.
  • Travel frequently (up to 70%) to audit multiple locations and support new store launches when needed.

Key Skills & Qualifications

  • 6–8 years of experience in Quality Audits / Supply Chain Operations / Fulfilment / Dark Store Management in an
    E-commerce or Q-commerce
    company.
  • Strong knowledge of SOPs related to inventory, procurement, warehousing, logistics, and last-mile delivery.
  • Hands-on experience in on-ground audits, compliance checks, and operational excellence.
  • Excellent analytical, communication, and reporting skills.
  • Ability to collaborate with cross-functional teams and influence improvements without authority.
  • High integrity, detail-oriented mindset, and willingness to travel extensively.

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