Sr. FMS Engineer

4 days ago

Chennai, Tamil Nadu, India Laya Tech Pvt Ltd Full time ₹ 18,00,000 - ₹ 36,00,000 per year

Laya Tech Pvt. Ltd. is looking for a skilled and dedicated Senior FMS Engineer to manage and support IT infrastructure across systems, networks, and end-user devices. The ideal candidate should have strong hands-on experience in desktop, printer, and basic networking support, along with working knowledge of EPABX, LAN, Fiber, and Voice systems.

Key Responsibilities:

  • Provide end-user IT support for desktops, laptops, and peripherals (printers, scanners, etc.).
  • Perform hardware and software installation, configuration, and troubleshooting.
  • Manage and maintain network devices including access points, switches, and firewalls.
  • Monitor and troubleshoot LAN and Wi-Fi connectivity issues.
  • Support and maintain EPABX systems, including extensions, voice patching, and cabling.
  • Handle fiber cabling, patch panels, and network layout for connectivity setup.
  • Manage user accounts, permissions, and basic security configurations.
  • Maintain IT asset inventory and ensure proper documentation of configurations and incidents.
  • Coordinate with vendors for hardware replacement, maintenance, or escalation support.
  • Ensure minimal downtime and maintain SLA adherence for IT service requests.
  • Provide guidance to junior FMS engineers and assist in on-site IT operations.

Required Skills & Knowledge:

  • Strong knowledge of desktop and printer support (Windows OS, drivers, updates).
  • Basic understanding of networking concepts – Access Points, Switching, Firewall basics.
  • Good knowledge of EPABX, LAN, Fiber cabling, and Voice setup.
  • Familiarity with network troubleshooting tools and utilities (ping, tracert, etc.).
  • Excellent communication and customer service skills.
  • Ability to manage on-site technical issues efficiently and independently.

Qualifications:

  • Diploma / Bachelor's Degree in Computer Science, Electronics, or Information Technology.
  • 3–6 years of experience in IT support or facility management services.
  • Preferred certifications: CCNA, MCSE, or equivalent technical certifications.

Job Type: Full-time

Pay: ₹216, ₹300,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Life insurance
  • Provident Fund

Work Location: In person

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