Customer Support Executive
2 weeks ago
Job description
The specific responsibilities of this position will be the following:
- Obtains orders from various sales platforms and executes the same.
- Identify issues with orders such as incomplete address, phone number or email address
- In case of such issues, reach out to the customer and get proper details to dispatch the order
- To be able to execute order processing (manifest and packing orders)
- Convert abandoned cart orders into sales.
- To obtain customer reviews for sold products.
- Maintain and update the customer Database.
- Regular phone calls and strong follow-ups with existing and potential customers
- Communicating with the customers to
- Resolve order issues
- Manage & Resolve Customer Returns
- Increase or maintain the level of business activity or revenue.
- Prepare and submit Daily, Weekly & Monthly reports
- Answer queries about the products from customers on social media, website, Chat and Phone.
- Stock intake to be checked and accounted for in the inventory and tracking sheet.
Requirements
- Minimum 2 years of Experience in E-Commerce Operations and Customer Handling
- Proficiency in English is a must.
- Proficiency in Hindi - considered an added advantage.
- Deliver exceptional results to convert potential customers into sales orders.
- Proficient in computer skills with Microsoft Office
- Excellent communication, collaboration, and people management skills.
- Great interpersonal, presentation and communication skills
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