Transition Manager

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you ready to take on an exhilarating role as a Program Manager at Kyndryl? Prepare to embark on a journey where you will be at the helm of delivering value-add transformative programs for Kyndryl and our customers. Your ultimate mission? To deliver a truly extraordinary outcome for our customers and propel our business to new heights.

As a Program Manager, you have the ability to break down a strategic vision into discrete interconnected projects, each one delivering its own critical component to realize the vision. As the interface for the project managers leading each interconnected project, your choices will have a resounding impact across projects and secure successful program outcomes.

Equipped with the power of data and analysis, you will possess the unique ability to predict, understand, and influence the outcomes of each project. Your strategic foresight will fuel effective decision-making, as you navigate the intricate complexities of our interconnected projects, establishing objective and milestone commitments, managing risk, and ensuring budgets and time requirements are appropriately defined. You will successfully deliver the scope of each program by assembling a Kyndryl team with the required skills and provide ongoing coaching and mentoring to our dedicated project managers and teams.

As a Kyndryl Program Manager, you'll play a vital role in our mission, bringing innovation and collaboration to the table. Join us and be part of a team that's revolutionizing the future while charting an exciting career path filled with growth and opportunities. Apply now and let's transform the future together.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience:

• Having 7+years of Experinece in Transition Manager - CDC role responsible for the end-to-end governance, delivery, and transformation of Cyber Defense Center operations.
• This role oversees a multi-tiered team of around100 security professionals across L1–L4, spanning SOC, SecOps, Threat Hunting, Engineering, AppSec, DevSecOps, VM, AI and Automation domains.
• The CDC Head acts as the single point of accountability for service delivery, SLA adherence, and strategic alignment with client security objectives.

Strategic Leadership & Governance:

• Define and drive the CDC's vision, roadmap, and transformation strategy, including the shift toward autonomous SOC operations using GenAI and agentic AI
• Lead governance forums with client stakeholders, ensuring alignment with business risk, compliance, and regulatory frameworks
• Own the CDC's SLA/KPI framework, including MTTR, MTTD, containment rate, and automation coverage

Service Delivery Oversight:

• Oversee 24x7 operations across SOC, IR, Threat Hunting, Engineering, and Automation towers
• Ensure seamless coordination between L1–L3 analysts, incident managers, and platform SMEs.
• Manage escalations, RCA reviews, and continuous improvement initiatives

People & Capability Management:

• Lead a team of over 100 resources, including:
• 16+ L1 SOC Analysts
• 20+ L2 Engineers (SOC, IR, Endpoint, Network, DLP, IAM)
• L3 SMEs (Threat Hunter, IR, Engineering, AppSec, Data Protection)
• Automation Engineers, Content Developers, and GenAI Developers
• Drive talent development, cross-skilling, and succession planning

• Preferred Skills and Experience :

• Technology & Platform Integration:

• Oversee integration of Microsoft Sentinel, Defender XDR, Azure Logic Apps, and Security Copilot Agents into CDC workflows
• Ensure platform health, telemetry coverage, and detection efficacy across SIEM, SOAR, EDR, DLP, and VM tools
• Reporting & Stakeholder Engagement
• Report to the Account Delivery Partner Executive and interface with:
• Service Delivery Managers from other Towers of IT operations
• Overall Incident Managers
• Client CISOs and Risk Officers
• Deliver monthly and quarterly business reviews (MBRs/QBRs) with insights on threat trends, SLA performance, and roadmap progress

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.