Manager - New Program Transition -NPT

Job Summary
The GHRI-NPT Manager is responsible for overseeing and optimizing HR processes related to background verification, employee onboarding, and trainings for Field Level Engineer Globally, to ensure compliance, efficiency, and a seamless experience. This role will also track and measure operational effectiveness using key performance indicators (KPIs).

Reports to: [GHRI Director]
Key Responsibilities

• Background Verification (BGV):
• Develop and manage the background verification process, ensuring compliance with company policies and local regulations.
• Work with third-party BGV vendors and internal stakeholders to conduct criminal record checks, employment history verification, and credential validation for field technicians
• Review verification reports and escalate discrepancies or red flags for further investigation.
• Implement a risk assessment framework to review verification results and flag high-risk hires.
• Maintain detailed records of all verification reports and ensure data privacy compliance.
• Regularly evaluate and improve the BGV process to reduce turnaround time.
• Employee Onboarding
• Manage the onboarding process for field engineers.
• Oversee the end-to-end onboarding process, ensuring a positive and engaging experience for new hires.
• Ensure all pre-employment checks, offer letters, contracts, and documentation are completed before the joining date.
• Conduct orientation sessions and introduce new employees to company policies, culture, and teams.
• Collaborate with IT, Admin, and Payroll teams to ensure a smooth transition for new hires.
• Continuously refine the onboarding program based on employee feedback and HR best practices.
• Training and Development:
• Ensure compliance with mandatory training programs (e.g., compliance, safety, diversity & inclusion).
• Develop a compliance training calendar, ensuring adherence to industry regulations.
• Develop and implement training programs aligned with business needs and employee development goals.
• Work with internal training team to deliver high-quality learning experiences.
• Track and measure training effectiveness using post-training assessments and employee feedback.
• HR Operations & Compliance:
• Maintain systems and records, ensuring data accuracy and confidentiality.
• Ensure HR policies related to BGV, onboarding, and training are up to date and compliant with local labour laws.
• Support HR automation initiatives to improve operational efficiency.
• Collaborate with other HR teams to drive continuous improvements in processes.
• Collaborate with payroll and finance teams to streamline compensation for field staff, including travel allowances and overtime payments.

Key Performance Indicators (KPIs)
Background Verification KPIs:

• BGV completion rate: % of new hires with successfully completed verifications.
• BGV turnaround time: Average time taken to complete verification.
• BGV discrepancy rate: % of candidates with discrepancies in their background checks.

Onboarding KPIs:

• Time to onboard: Average time from offer acceptance to fully onboarded employee.
• New hire satisfaction score: Feedback rating from new employees on onboarding experience.
• Onboarding process completion rate: % of employees who complete all onboarding steps within the timeline.

Training KPIs:

• Training participation rate: % of employees attending scheduled training.
• Training effectiveness score: Feedback score on training sessions.
• Skill improvement rate: % of employees showing improvement post-training assessments.

Qualifications & Skills

• Bachelor's/ Master's degree in HR, Business Administration, or a related field.
• 8+ years of experience in HR operations, with expertise in background verification, onboarding, and training.
• Strong understanding of global labor laws and HR compliance.
• Experience working with HRMS tools and background verification vendors.
• Excellent organizational, communication, and stakeholder management skills.
• Data-driven mindset with the ability to analyse and report HR metrics.
• Technical degree will be an added advantage