Transition Team Lead

2 weeks ago

Noida, Uttar Pradesh, India Provana Full time ₹ 15,00,000 - ₹ 25,00,000 per year

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Please read carefully about roles & responsibilities and skills we required.....

Responsibilities:

  • Plan, organize, and execute the transition of critical business processes from the client to internal teams.
  • Liaise with clients and internal departments to ensure that all system and access requirements are in place for a smooth transition.
  • Act as a key liaison between the client, internal stakeholders, and transition teams to facilitate effective knowledge transfer.
  • Develop and maintain detailed transition plans. Ensure all activities adhere to the transition schedule.
  • Capture the business process through video/Zoom conferences and document Standard Operating Procedures (SOPs) and Quality Control (QC) matrices.
  • Identify and address any process exceptions or gaps with the client.
  • Review the drafted SOPs with the client, incorporate feedback, and obtain final approval.
  • Train the internal team on the transitioned processes to ensure operational efficiency.
  • Conduct testing and job shadowing sessions to ensure that the team is fully trained and capable of handling the process.
  • Evaluate the readiness of the operations team and successfully hand off the project to them for ongoing management.

Key Skills:

  • strong client-facing and stakeholder management abilities.
  • Candidate should have 5+ years of experience in transition and knowledge transfer.
  • Responsible for End-to-End transition.
  • Excellent verbal and written communication skills.
  • Proficiency in processing documentation and creation of SOPs.
  • Ability to coordinate cross-functional teams and manage timelines.
  • Experience with virtual collaboration tools (e.g., Zoom, MS Teams).

Preferred Candidate Profile:

  • Graduation in any stream is mandatory.
  • Should have proficiency in writing SOP.
  • Should be flexible with 24*7 shift.

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