Hiring For M365 Admin

6 days ago

Kolkata, West Bengal, India Sys Edge Micro Informatics Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Profile:

The Support Specialist would be responsible for and providing support for Microsoft M365 products, MOL-IT Inhouse Products, Server health checks, alert monitoring etc.

The core responsibilities include: -

  • Exchange administration i.e. user mailbox management / manage Microsoft 365 groups, DL, shared mailboxes etc.

  • Assisting in testing, analyzing and resolving issues related to Microsoft M365 user logins, Multi factor authentication etc.

  • Experience and knowledge to Support Microsoft 365 (M365) applications, including Exchange Online, OneDrive, Teams, SharePoint, and Yammer.

  • Primary On-site support for Microsoft 365 issues.

  • In-depth knowledge of M365 Administration.

-In charge of onboarding/offboarding users.

  • Assigned group, file level permissions in Active Directory.

  • Troubleshoot issues with Microsoft 365 Teams

  • Providing technical support to users through the analysis and resolution of technical problems.

  • Understanding knowledge of Exchange PowerShell commands.

  • MFA in Office 365.

  • Create user guides and instructional documents for end-users.

  • Manage problem resolution to a satisfactory completion by keeping track of assigned tickets and following the proper escalation processes via ticketing system.

  • Basic knowledge of Windows 10 / Windows 11 Operating system & office applications.

  • Troubleshooting Basic Problems of Windows Operating system.

  • In-depth knowledge of user management, groups and assign group membership in Active Directory.

  • Monitoring Azure products and services.

  • Regular Health checks for various Servers,

  • Monitoring alerts from various applications

  • Application support for MOL-IT Inhouse applications, (iKnowNow, MOLConnect etc.)

Required Skill & Qualification

  • Any bachelor's degree
  • Proficiency in Microsoft 365 applications, including Outlook, Teams, Meetings, and other M365 utilities, Familiarity with Power Automate and PowerApps would be added advantage.
  • Strong written and verbal communication skills are essential for managing professional correspondence and providing clear instructions to end-users.
  • The ability to troubleshoot and resolve technical issues efficiently is a key requirement. This includes initial response, problem logging, and issue escalation
  • Working closely with other team members and departments to ensure smooth operations and effective problem-solving is important
  • Willingness to work in shifts to provide 24x7 support, including morning, day, and night shifts

Experience & Education

  1. Resource must have 3-8 years of relevant experience.

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