Senior Team Member- Credit

2 days ago

Gurgaon, Haryana, India American Express Full time

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdue with accounts that have a high exposure. 

This position is for India Credit Chat team and involves the below responsibilities.

  1. Comprehend & respond to all customer queries (through chat) with immediate resolution (Real time) to ensure customer satisfaction.
  2. Handle Inbound calls.
  3. Handle back-office cases. Analyze and evaluate CM's financial data to make a business decision
  4. Handling tasks which include Credit limit enhancement/restoration/reallocation, Global/Credit limit review & focusing on timely resolution
  5. Deliver Employee, Customer and Shareholder Metrics as Per Goals.
  6. Adherence to Quality and Compliance Guidelines

 Minimum Qualifications

  • Able to Multitask with calls & case review.
  • Thorough review of documents shared by the card member.
  • Communicates Effectively, Oral and written ability to recognize tone and mood of customer through written and voice communication.
  • Adaptable & Customer centric approach to situations to deliver superior service. Personalization/ Empathy in Communication.
  • Ability to take independent decision & meet stringent deadlines.
  • Quick navigation ability, web savvy, basic troubleshooting knowledge, multitasking (ability to toggle between screens/tools).
  • Strong knowledge of India Consumer Credit policies and procedures preferred.
  • Eye for Detail Recognizes Knowledge Gaps & Research to Respond.

 Preferred Qualifications

  • Preferred experience in Specialty/low-balance/high-balance portfolios in Credit Function
  • Preferred Knowledge of Platforms: CSP, CAS, Globestar, CLIC, WCC, etc.
  • Excellent written & oral communication skills

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries 
  • Bonus incentives 
  • Support for financial-well-being and retirement 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • Generous paid parental leave policies (depending on your location) 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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