Call Centre Agent

Project Role : Nice Contact Centre TesterProject Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.Must have skills : Cloud Contact Center ImplementationMinimum...

Manager) will be responsible for leading and managing day-to- Build a culture of accountability, teamwork, and continuous improvement across both Oversee day-to-day operations across both India and Philippines sites (~120 agents). Manage site leads, team leaders, trainers, and quality analysts to ensure performance goals are met or exceeded. Ensure adherence...

Fortis Healthcare is seeking dynamic Call Center Executives to join our team. As a Call Center Executive, you will be a vital link between our patients and healthcare services, ensuring exceptional customer service and support.Key Responsibilities:Handle inbound and outbound calls professionally and courteously.Assist patients with inquiries, appointments,...

Role OverviewThe Contact Centre Head (Sr. Manager) will be responsible for leading and managing day-to-day operations across our customer service centres in India and the Philippines. This rolerequires a strong, hands-on leader who can drive performance, foster collaboration acrossgeographies, and ensure service excellence for our clients.In addition to...

Role Summary: Develop & deploy enterprise AI RAG and agents for various domains.ResponsibilitiesBuild RAG and AI agents using Langchain,Langgraph, Semantic Kernel & AutoGen, Agent Kit builderDevelopment of multi agent solutionExperience in Microsoft Azure AI foundry ecosystem Develop reasoning, memory, and tool-calling capability Build connectors to...

Are you someone who loves creating great workplace experiences, managing operations seamlessly, and building strong client relationships?Flex Coworks is looking for a dynamic Centre Manager to lead the day-to-day operations of our coworking space and deliver an exceptional experience to every member who walks through our doors.Call: Job Type: Full-timePay:...

Qualification: 12th / Undergraduate / GraduateExperience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call center Industry/Experience Specification: Previous experience as a Call Quality Auditor preferred Job Role:As a Call Quality Auditor,...

Job Role:As a Call Quality Analyst, you will be responsible for monitoring and evaluating customer service calls performed by agents. You will conduct detailed call quality audits, apply Root Cause Analysis (RCA), utilize 7QC tools, perform ACPT (Agent, Customer, Process, Technology) Analysis, and provide constructive feedback to agents aligned with client...

Excellent communication, negotiation, and relationship-building skills.Fluency in English and Hindi and any other regional language.Prior experience in, call centre outbound sales in Banking or Non-Banking sector.Connect to Amit @

Department: PIA (Process Improvement Adherence)Work days- 6 days with Mondays fixed offThe Quality Analyst for Sales /Servicing is responsible for monitoring, evaluating, and improving the quality of sales calls handled by sales/services representatives or agents. The primary goal is to ensure that sales/service calls meet company standards for...