Nice Contact Centre Tester

7 days ago

Bengaluru, Karnataka, India PineQ Lab Technology Full time

Project Role : Nice Contact Centre Tester
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Cloud Contact Center Implementation
Minimum 5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Must have skills : Cloud Contact Nice CX One Testing

  • Candidate should be basically from Testing Side and Exposure to "Nice CX"
  • Strong knowledge of end-to-end QA lifecycle, including test planning and reporting.
  • Familiarity with test data management and environment setup for contact center platforms

Professional & Technical Skills

  • Minimum 5 years of QA/testing experience with at least 3 years in Contact Centre testing.
  • Proven experience in Contact Centre QA project delivery and coordination.
  • Strong understanding of telephony concepts including call routing, CTI integration, SIP/VoIP flows.
  • Familiar with omnichannel customer experience validation.
  • Proven ability to lead test teams and manage end-to-end QA lifecycle.
  • Proficiency in Test Management Tools (JIRA, HP ALM, TestRail).
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to manage multiple priorities in a dynamic project environment. –

Must have skills - Contact Centre testing -Mandatory Skills.

  • Contact Centre Domain Knowledge
  • At least 2 years in a test lead/manager role.
  • Experience in testing IVR call flows, CTI integration, routing strategies, and agent desktop workflows.
  • Strong knowledge of end-to-end QA lifecycle, including test planning and reporting.
  • Experience with test case design for AI/ML-driven features (e.g., NLP routing, sentiment analysis).
  • Familiarity with test data management and environment setup for contact center platforms.

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