
Senior Specialist
2 weeks ago
SENIOR SPECIALIST
Skill (Primary)Data Center-DATABASE-MSSQL
LocationHyderabad
Job Description (Posting).About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit
SrAdmin-AzureMSSQLDBA,AzureMySQLDBA
Job Summary
The Senior Administrator in Support & Operations plays a crucial role in providing advanced technical support and operational excellence. This position focuses on troubleshooting complex issues, conducting root cause analyses, and implementing effective solutions to enhance customer satisfaction and ensure compliance with established quality standards.
Key Responsibilities
Provide Advanced Technical Support By Leveraging Expertise In Mssql Database Architecture And Azure Mysql Dba To Troubleshoot And Resolve Complex Incidents, Ensuring Adherence To Quality Standards And Regulatory Requirements.
Conduct Thorough Root Cause Analyses For Escalated Incidents And Collaborate With Cross-Functional Teams To Implement Robust Solutions, Addressing Technical And Security Issues Effectively.
Engage In Value-Adding Activities Such As Updating The Knowledge Base And Delivering Training Sessions For New Team Members, Fostering A Culture Of Continuous Improvement.
Resolve Complex Support Tickets Within Agreed Slas By Utilizing Azure Iaas And Dba Tools, Ensuring Seamless Operations And Enhancing The Overall Security Posture Of The Organization.
Enhance Customer Experience And Drive Csat Metrics By Achieving First Call Resolution And Minimizing Case Reopens, While Proactively Addressing Potential Security Threats.
Skill Requirements
Advanced Proficiency In Mssql Database Architecture And Azure Mysql Dba.
Strong Understanding Of Azure Iaas And Its Applications In Support Operations.
Familiarity With Troubleshooting Methodologies And Root Cause Analysis Techniques.
Excellent Communication Skills For Effective Collaboration With Support Teams And Stakeholders.
Certification
Microsoft Certified: Azure Database Administrator Associate (Optional But Valuable).
Microsoft Certified: Azure Solutions Architect Expert (Optional But Valuable).
CLOUD SERVICES-CLOUD SERVICES-Microsoft Azure
Skill Level 3 (Secondary Skill 2)CLOUD SERVICES-CLOUD SERVICES-Microsoft Azure
Skill Level 3 (Secondary Skill 3)CLOUD SERVICES-CLOUD SERVICES-Microsoft Azure
Skill Level 3 (Secondary Skill 4)Cloud Services-Platform Engineering-Public Cloud
Experience LevelSenior Level-
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