KYC Representative

1 week ago

Bengaluru, Karnataka, India Payoneer Full time

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Location: Bangalore, India  

What you'll be spending your time on: 

•    Review applicant information and documents, utilising a mix of internal and external policies and tools/vendors.

•    Approve, decline, or request additional information/documents from applicants to facilitate application reconsideration.

•    Conduct Video KYC as part of the customer onboarding process.

•    Perform periodic reviews of service requests and KYC for existing customers, analysing personal details for unusual patterns, and reporting findings to the Team Lead.

•    Proactively escalate issues and propose solutions to enhance customer experience and service levels.

•    Assist the Supervisor/Team Leader with case investigations.

•    Participate in team meetings to align with the needs of internal and external customers.

•    Demonstrate a customer-focused, analytical, and strategic approach while maintaining a strong execution focus to drive transformation in customer businesses.

•    Exhibit logical thinking and be a creative, proactive team player.

For this role, you are required: 

•    Bachelor's degree 

•    Experience working in the payment industry/risk management

•    Familiarity with India KYC review 

•    Service-oriented approach with great communication skills.

•    High attention to detail and patterns with strong analytical skills

•    General knowledge of computers and Microsoft Office applications 

•    Capable of multitasking and working under targets

•    Solution-focused and proactive in problem-solving. 

•    Strong sense of ownership and responsibility

Immediate availability preferred. Proficiency in English is a must, and Hindi is a plus. Seeking candidates with 1.5 to 2 years of KYC experience, though motivated recent graduates with a strong desire to learn, grow, and excel are also encouraged to apply.

The Payoneer Ways of Working 

Act as our customer's partner on the inside
Learning what they need and creating what will help them go further. 

Do it. Own it.
Being fearlessly accountable in everything we do. 

Continuously improve
Always striving for a higher standard than our last. 

Build each other up 
Helping each other grow, as professionals and people. 

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

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