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Information Technology Helpdesk Engineer

2 weeks ago

Bengaluru Chennai Hyderabad, India ti Steps Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Summary:

The Information Technology Helpdesk Engineer is responsible for installing, configuring, maintaining, and supporting the organizations IT systems, hardware, software, and networks. The role ensures smooth operation of IT services, security compliance, and timely resolution of technical issues across departments.

Key Responsibilities:

  • Install, configure, and maintain computer hardware, operating systems, and software applications.
  • Manage network devices, routers, switches, and firewalls to ensure secure connectivity.
  • Provide technical support and troubleshoot issues related to systems, networks, and end-user devices.
  • Monitor system performance and ensure availability, reliability, and security of IT infrastructure.
  • Maintain user accounts, permissions, and access control in Active Directory or similar systems.
  • Support backup and disaster recovery planning and implementation.
  • Apply security updates, patches, and antivirus protections regularly.
  • Document configurations, processes, and technical procedures.
  • Collaborate with vendors and internal teams for system upgrades and troubleshooting.
  • Ensure compliance with IT policies, standards, and data protection regulations.

Required Qualifications and Skills:

  • Bachelors degree in Computer Science, Information Technology, or related field.
  • 2–5 years of experience in IT infrastructure support, systems administration, or network management.

  • Strong knowledge of:

  • Operating Systems: Windows Server, Linux, macOS

  • Networking: TCP/IP, DNS, DHCP, VPNs, Firewalls
  • Virtualization: VMware, Hyper-V

  • Cloud Platforms: AWS, Azure, or Google Cloud (basic understanding)

  • Experience with Active Directory, Office 365, and backup tools.

  • Good understanding of cybersecurity fundamentals.
  • Strong troubleshooting, communication, and documentation skills.

Preferred Skills (Nice to Have):

  • Experience with PowerShell, Bash, or Python scripting.
  • Familiarity with ITIL framework and ticketing tools (ServiceNow, JIRA, etc.).
  • Exposure to endpoint management tools (SCCM, Intune).
  • Knowledge of cloud and DevOps tools is an added advantage