Associate - UK Shift

2 weeks ago

Gurgaon, Haryana, India Hays Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Accountable for the delivery of a highly professional candidate experience throughout the referencing and compliance process to ensure Hays and clients mitigate risk and adhere to contractual SLAs.

Build lasting relationships:

  • To liaise in a professional manner with candidates, Sourcing Partners, Recruitment Partner and Client Account Managers.
  • Responsible for providing a high level of customer service to all candidates to optimise the candidate experience and Hays reputation

Be the compliance expert:

  • Complete referencing as per contract requirements and any credit and Criminal Records checks.
  • Overall accountability for ensuring that all compliance for candidates is managed in a timely manner according to specific client deadlines.

Deliver an efficient and compliant process:

  • Contacting candidates by phone to detail compliance/screening process
  • Arranging suitable times for candidates to attend an appointment in one of Hays offices
  • Responsible for ensuring that the correct information is input onto systems to initiate referencing.
  • Accountable for inbound and outbound contract paperwork

Optimise Systems and Business Intelligence:

  • Responsible for keeping systems and technology up to date
  • Release system logins to candidates to input details for referencing to start
  • Run tracking reports and chase any gaps where appropriate

Preferred candidate profile

Knowledge of stakeholder management, KPI's &SLA's

Communicates effectively within the organisation: Tone of voice (phone, email etc.)

Knowledge of the recruitment process end-to-end

Working in teams, attention to detail. Basics of time management. Demonstrates a positive, motivated attitude.

Knowledge of current legislation, depending on the activity (interim, contracting, perm, temp) including Code of ethics, GDPR

Knowledge of the client relationship, with a high-level understanding of the client contract & of the individual defined targets/objectives (KPI's).

Introduction into Hays systems, know of Excel, knowledge of the basics of applicable systems (VMS, ATS, 3SS, Teams etc.) Ensure data accuracy in all tools and basic reporting.

Ownership of own actions, Adaptability, agility, reactivity & objectivity, Knowledge and Respect for the Hays values Effective desk management

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