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is hiring- International Non Voice

2 weeks ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Key Responsibilities:

  • Manage customer queries and provide resolutions through chat and email channels.
  • Maintain accurate records of customer interactions.
  • Collaborate with internal teams to resolve complex customer issues.
  • Meet daily/weekly targets and maintain high service quality.
  • Handle data entry, documentation, and back-office support tasks as required.
  • Follow company guidelines and protocols for customer communication.

Eligibility Criteria:

  • Educational Qualification: Only candidates with a degree in BA, BBA, BCA, or BCom are eligible to apply.
  • Experience: Must have prior experience in customer service roles, preferably in a non-voice or back-office environment.
  • Excellent written communication skills.
  • Proficiency in basic computer applications and typing.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.

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