Servicenow Developer

13 hours ago

Gurgaon, Haryana, India GSPANN Full time US$ 90,000 - US$ 1,20,000 per year

Job Title: ServiceNow Developer

Location: Gurugram, Haryana

Experience Level: 8+ years

Employment Type: Full-time

Job Summary:

We are seeking a highly skilled and experienced ServiceNow Developer to join our ITSM team. The ideal candidate will have deep expertise in ServiceNow development and administration, strong knowledge of ITIL processes, and hands-on experience with CMDB and process consulting. This role involves advanced troubleshooting, platform optimization, and collaboration with cross-functional teams to ensure seamless service delivery and platform stability.

Key Responsibilities:

  • Provide support for ServiceNow platform issues, including root cause analysis and permanent fixes.
  • Develop and maintain custom applications, workflows, and integrations within ServiceNow.
  • Collaborate with process consultants to align platform capabilities with ITIL best practices.
  • Manage and optimize the CMDB, ensuring data integrity and alignment with configuration management processes.
  • Lead technical discussions and provide guidance to L2/L3 support teams.
  • Work closely with project managers to support ServiceNow-related project deliverables.
  • Perform impact analysis and implement changes following change management protocols.
  • Monitor platform performance and implement proactive measures to ensure high availability.
  • Stay updated with ServiceNow releases and recommend platform upgrades and enhancements.

Required Skills & Qualifications:

  • Proven experience in ServiceNow development and administration (minimum 5 years).
  • Strong understanding of ITSM and ITIL frameworks.
  • Hands-on experience with CMDB design, implementation, and maintenance.
  • Experience in process consulting and aligning technical solutions with business processes.
  • Proficiency in JavaScript, Glide API, and ServiceNow scripting.
  • Familiarity with ServiceNow modules like Incident, Problem, Change, Request, and Knowledge Management.
  • Excellent troubleshooting and analytical skills.
  • Strong communication and stakeholder management abilities.
  • ServiceNow certifications (CSA, CAD, ITSM, etc.) are highly desirable.

Preferred Qualifications:

  • Experience in ServiceNow integrations using REST/SOAP APIs.
  • Exposure to Agile and DevOps methodologies.
  • Knowledge of performance tuning and platform security best practices.

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