AVP - Trade Finance Client Service 1

2 weeks ago

India Sumitomo Group Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Headquartered in Tokyo, Sumitomo Mitsui Banking Corporation (SMBC) is a leading global financial institution and a core member of Sumitomo Mitsui Financial Group (SMBC Group). Built upon our rich Japanese heritage since 1876, we put our customers first and provide seamless access to, from and within the Asia Pacific region. SMBC is one of the largest Japanese banks by assets and maintain strong credit ratings across our global integrated network. We work closely as one SMBC Group to offer personal, corporate and investment banking services to meet the needs of our customers.

With sustainability embedded within our strategy and operations, we are committed to creating a society in which today's generation can enjoy economic prosperity and well-being, and pass it on to future generations.

  1. BAU (Business as Usual)

  2. Oversee and ensure seamless processing of routine trade transactions (e.g., LC/BG issuance/amendments, LC Confirmation, Substitute BGs, document handling, trade loan disbursals, ARP/SCF execution).

  3. Serve as the point of contact for client queries / operational matters (e.g., LC confirmation, discrepancies in shipping documents).
  4. Coordinate with trade operations, compliance etc to resolve transactional bottlenecks (e.g., conclude transactions).
  5. Cooridnate with SMBC network branches for cross border network transactions.

  6. Monitor daily transaction volumes and facility utilisation.

  7. Client Management & Retention

  8. Maintain regular touchpoints (weekly/monthly) to understand clients' operational cycles, cash flow needs, and pain points in BAU processes.

  9. Assist in client education on Bank's process, document requirements at transactional level

  10. Proactively guide clients on optimizing existing facilities (e.g., structuring LC terms to match shipment schedules, aligning ARP with receivables cycles).

  11. Facility Utilization & support Revenue Growth

  12. Analyze transaction patterns to identify underused facilities (e.g., dormant LC lines, unutilized trade loans) and recommend adjustments. Ensuring optimal Trade Limit Utilization

  13. Cross-sell solutions like deposit and FX flow solutions.

  14. Market Intelligence & Advisory

  15. Share real-time updates on market changes (e.g., RBI policy shifts) impacting clients' BAU operations.

  16. Risk & Compliance Co-ordination

  17. Co-ordinate with customer for document submission / query resolution for transactions to comply with RBI guidelines, AML/KYC requirements.

  18. Share updates / flag off transactional risks (e.g., overdrawn limits, delayed repayments).

  19. Reporting & Documentation

  20. Maintain accurate records of BAU transactions, client communications, and facility utilization.

  21. Generate monthly reports on portfolio performance, including BAU metrics (e.g., transaction volumes, error rates).

Job Requirements

  • Education: Bachelor's degree in Finance, Commerce, or Business, MBA preferred.
  • Experience: 3–5 years in trade finance operations, preferably in India, with expertise in managing BAU processes (LCs, trade loans, ARP).

  • In-depth knowledge of Indian trade regulations (RBI, FEMA) and export/ import documentation.

  • Basic knowledge of Fin Tech and digital in Financial and Trade market, especially in India.

  • Strong operational mindset with attention to detail for error-free BAU execution. Diligent, meticulous and must act with speed without compromising on quality

  • Fluency in English.

  • Excellent PC skills such as Excel, Word, PowerPoint, Access, and Digital tools.
  • Excellent communication skills with internal and external senior stakeholders.

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