Customer Support Executive
1 week ago
JOB DESCRIPTION
We are seeking a dedicated and customer-oriented individual to join our team as a Customer Support Executive for the night shift. In this role, you will be responsible for providing exceptional customer service and assistance to our clients during night-time hours. Your primary objective will be to address customer inquiries, resolve issues, and ensure overall customer satisfaction.
Job Responsibilities
- Respond promptly and professionally to customer inquiries via various channels (phone, email, chat, etc.) during the night shift.
- Provide accurate and relevant information to customers regarding products, services, and company policies.
- Assist customers in troubleshooting technical issues and provide step-by-step instructions when needed.
- Identify and escalate complex or unresolved issues to the appropriate departments or senior staff for further assistance.
- Maintain detailed and accurate records of customer interactions and transactions using the company's customer support software or CRM system.
- Follow up with customers to ensure their issues have been resolved and they are satisfied with the resolution.
- Stay up-to-date with product knowledge, company updates, and industry trends to provide accurate and current information to customers.
- Adhere to company policies and procedures, including privacy and security guidelines, while handling customer information.
- Meet or exceed the company's key performance indicators (KPIs) and customer service targets.
Job Requirements
- Previous experience in customer support or a related role is preferred.
- Excellent verbal and written communication skills.
- Ability to work independently and efficiently during night hours.
- Strong problem-solving and multitasking abilities.
- Patience, empathy, and a customer-centric approach.
- Familiarity with customer support software or CRM systems is a plus.
- Basic technical knowledge to handle general customer inquiries.
- Flexibility to adapt to changing schedules and work demands.
- High level of professionalism and integrity in dealing with confidential customer information.
- Fluency in English (additional language proficiency is a bonus).
Benefits
- Yearly Bonus & Increment
- Night Shift Allowance
- Sick days off
- ESI & EPF benefits
-
Customer Support Executive
2 weeks ago
Karaikudi, Tamil Nadu, India OCTS Pvt. Ltd Full time ₹ 1,80,000 - ₹ 2,40,000 per yearWe are seeking a dedicated and customer-oriented individual to join our team as a Customer Support Executive for the night shift. In this role, you will be responsible for providing exceptional customer service and assistance to our clients during night time hours. Your primary objective will be to address customer inquiries, resolve issues, and ensure...
-
Customer Support Executive
2 weeks ago
Karaikudi, Tamil Nadu, India WBC Software Lab Full time ₹ 1,20,000 - ₹ 1,80,000 per yearWBC is Hiring – Customer Support ExecutiveReady to take your career to the next level? Join the WBC family and grow with usRequired skills:Software SalesFollowup Marketing ActivitiesWilling to Travel Location: Karaikudi Work Type: Full-timeExperience: 0 to 2 YearsPreferable Candidate: MalePreferable Area: Banking sector, Software sales.Apply Now: Send your...
-
Auction Assistant
2 weeks ago
Karaikudi, Tamil Nadu, India SREE JAYANATHAN MOTORS (TVS SHOWROOM) Full time ₹ 1,44,000 - ₹ 2,40,000 per yearAuction Executive manages and coordinates auction processes, involving the organization, promotion, and execution of sales events to sell items to the highest bidders .Customer Documents Follow.Customer Payments Dispatch.Team Handling.For More DetailsSenthil. S Job Types: Full-time, PermanentPay: ₹12, ₹20,000.00 per monthBenefits:Cell phone...
-
Senior Sales Executive
2 days ago
Karaikudi, Tamil Nadu, India Naturegivz Mart Full time ₹ 2,40,000 - ₹ 4,80,000 per yearSales & Marketing of FMCG productsFinding & Pitching new customersOrder takingDelivery of the products if neededContinuous follow up with customersJob Types: Full-time, Part-time, PermanentPay: ₹12, ₹20,000.00 per monthBenefits:Commuter assistanceWork Location: In person
-
Store Manager
1 week ago
Karaikudi, Tamil Nadu, India Kalinga furniture Full time ₹ 2,64,000 per yearSales & Customer ServiceOversee daily retail operations of the furniture showroom.Ensure excellent customer service and handle escalations effectively.Guide customers in selecting furniture based on their needs, budget, and design preferences.Achieve monthly and yearly sales targets.Store Operations ManagementSupervise and manage staff schedules, attendance,...
-
Senior Relationship Manager
14 hours ago
Karaikudi, Tamil Nadu, India Muthoot Fincorp Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearSENIOR RELATIONSHIP MANAGER Company Name – Muthoot Fincorp Limited Job Title – Senior Relationship Manager, Secured & Unsecured Business Loans Grade – C3/C4 Location – PAN India Reports to – Business Manager, Secured & Unsecured Business Loans Span Of Control – NA Job Purpose The purpose of the role is to deliver and execute...
-
LMM Sales Executive
7 days ago
Karaikudi, Tamil Nadu, India AMPL Mahindra Karaikudi Full time ₹ 175 - ₹ 235 per yearExperienced with Not less than 6 months in any sales.Fresher with good potential can be considered for training.Generate leads through field visits, tele-calling, referrals, and showroom walk-ins.Achieve monthly and quarterly sales targets set by the dealership.Conduct product demonstrations, test drives, and explain key features of Mahindra LMM...
-
Sales Consultant
2 weeks ago
Karaikudi, Tamil Nadu, India Anaamalais Royal Enfield Full time ₹ 1,44,000 - ₹ 1,68,000 per yearKey Responsibilities:Greet and engage customers in the showroom and understand their requirements.Explain features, specifications, and benefits of various bike models (motorcycles/scooters).Conduct test rides where applicable and assist with documentation.Provide detailed information on financing, insurance, warranties, and other value-added services.Follow...
-
Car Exchange Evaluator
4 days ago
Karaikudi, Tamil Nadu, India AMPL Mahindra Karaikudi Full time ₹ 1,44,000 - ₹ 2,16,000 per yearVehicle Inspection & Valuation – Physically inspect used cars, assess overall condition (engine, body, tires, interiors), and determine accurate market value.Documentation Verification – Check ownership papers, RC, insurance, loan clearance, and service history to ensure authenticity.Customer Interaction – Explain valuation process to customers,...
-
php developer
2 weeks ago
Karaikudi, Tamil Nadu, India Overseas Cyber Technical Services (OCTS) Full time ₹ 18,00,000 - ₹ 30,00,000 per year₹1.8Lakhs - ₹3Lakhs/year(1 VACANCY)JOB SUMMARYDesign, create, implement, build and maintain our apps and servicesTo write elegant yet efficient PHP codeAlways to focus on quality with continuous integration and deploymentTo create testing strategies to improve the designParticipate in a wholesome approach to develop product from scratchBe a core member...