executive return
5 days ago
ADVANCE EXCEL MUST.
- Returns Management:
- Oversee the entire returns process, from receiving returned products to processing refunds, exchanges, or repairs.
- Inventory Control:
- Maintain accurate inventory records, ensuring returned items are properly identified, assessed, and either restocked or disposed of according to company policy.
- Customer Service:
- Address customer inquiries and concerns related to returns, providing clear and helpful communication.
- Policy Compliance:
- Ensure all returns processes adhere to company policies and procedures, as well as relevant regulations.
- Process Improvement:
- Identify areas for improvement in the returns process, implementing strategies to streamline operations and reduce costs.
- Data Analysis:
- Track and analyze return data to identify trends, assess performance, and make data-driven decisions.
- Communication:
- Effectively communicate with internal teams (e.g., warehouse, customer service) and external vendors regarding returns.
- Reverse Logistics:
- Manage the return of defective or damaged items to vendors, ensuring timely and cost-effective returns.
- Reporting:
- Produce reports and statistics regularly (IN/OUT status report, dead stock report etc)
Required Skills and Qualifications:
- Customer Service: Excellent communication, problem-solving, and interpersonal skills are essential for interacting with customers and resolving issues.
- Inventory Management: Strong understanding of inventory control principles and procedures.
- Attention to Detail: Accuracy and thoroughness are crucial for managing returns and maintaining accurate records.
- Problem-Solving: Ability to identify and resolve issues related to returns, ensuring a positive customer experience.
- Data Analysis: Ability to analyze data to identify trends and make data-driven decisions.
- Software Proficiency: Familiarity with relevant software systems, such as warehouse management systems (WMS) and customer relationship management (CRM) systems.
- Experience: Previous experience in returns management, warehouse operations, or customer service is highly desirable.
- Education: A bachelor's degree or equivalent experience is often preferred.
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