Receptionist, telecaller

20 hours ago

Pune, Maharashtra, India Bapat Multispeciality Hospital Full time ₹ 1,44,000 - ₹ 1,80,000 per year

Job Title:

Receptionist & Telecaller (with Billing Responsibilities)

Department:

Front Office / Administration

Location:

Bapat Multispeciality Hospital

Reporting To:

HR / Hospital Administrator

Job Summary:

We are looking for a smart, polite, and responsible Receptionist & Telecaller who can handle front desk operations, manage patient communication, and assist with billing-related work. The candidate should maintain a professional attitude while ensuring smooth coordination between patients, doctors, and departments.

Key Responsibilities:

Reception & Front Desk:

  • Greet and assist patients and visitors in a polite and professional manner.
  • Register patients and maintain accurate entry in hospital software or registers.
  • Guide patients regarding consultation, OPD timings, and procedures.
  • Maintain cleanliness and order at the front desk.

Telecalling & Communication:

  • Handle incoming and outgoing calls efficiently.
  • Provide information about hospital services and appointments.
  • Follow up with patients for feedback, appointments, and pending bills.
  • Maintain call logs and report daily activity.

Billing & Administrative Support:

  • Generate and maintain patient bills accurately.
  • Collect payments (cash / card / UPI) and issue receipts.
  • Coordinate with accounts and nursing departments for billing-related queries.
  • Maintain daily cash collection reports and submit them on time.

Required Skills:

  • Good communication skills (English, Hindi, Marathi preferred).
  • Basic computer knowledge (MS Office, hospital software, billing systems).
  • Pleasant personality with patient-handling ability.
  • Time management and multitasking skills.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12, ₹15,000.00 per month

Work Location: In person

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