Senior Product Associate

JOB DESCRIPTION

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Digital Channels team , you leverage your expertise in product development and optimization—using user research and customer feedback—to drive innovation and enhance existing offerings. You collaborate closely with cross-functional teams, playing a key role in shaping our products and contributing to ongoing success.

Job responsibilities

• Partner with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
• Consider and plan for upstream and downstream implications of new product features on the overall product experience.
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight into potential product features that deliver value to customers.
• Analyze, track, and evaluate product metrics, including work to time, cost, and quality targets across the product development life cycle.
• Write requirements, epics, and user stories to support product development.
• Partner with Analytics to execute experiments that inform future roadmaps.
• Partner with lines of business to support the execution of high-priority initiatives

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities, including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience writing business requirements
• Excellent verbal and written communication skills, with cross-functional collaboration experience

Preferred qualifications, capabilities, and skills

• Experience with Adobe Analytics
• Experience with and/or experimentation platforms

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.