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People Shared Services Coordinator
2 weeks ago
About the Role:
As a Coordinator, People Shared Services, you will play a key role in fostering a workplace culture where employees feel valued, engaged, and heard. As part of the People & Places (HR) team, youll contribute to building a great employee experience by supporting a variety of HR functions. This role offers a unique opportunity to gain hands-on experience across multiple HR domains, collaborating with cross-functional teams to drive efficiency and enhance employee satisfaction.
Reporting to the Manager, PSS CoE Enablement, you'll work closely with the People & Places team and other business functions to ensure seamless HR support and process excellence. If you're passionate about creating meaningful workplace experiences and want to make a direct impact on employee engagement, this role is for you.
What You Will Do:
Employee Support & Ticket Management
- Handle Tier-1 employee inquiries via the JIRA ticketing system, providing accurate and timely assistance on HR policies, benefits, and procedures.
- Ensure a smooth and positive experience for employees during key transitions, including onboarding, offboarding, and general HR queries.
HR Portal & Self-Service Enablement
- Promote and guide employees in using the HR Portal for self-service access to HR policies, procedures, and knowledge content.
- Assist employees and managers in navigating Workday and other HR systems to encourage self-sufficiency.
Data Integrity & Systems Management
- Maintain data accuracy in Workday for employment lifecycle changes, including hires, terminations, position management, job profile creation, and reporting.
HR Projects & Process Improvements
- Support HR initiatives and projects, such as process improvements, system implementations, and workflow enhancements.
- Collaborate with HR teams to drive operational efficiency and improve the employee experience.
What You Will Bring:
- 1-3 years of experience in HR operations, shared services, or employee support.
- Strong understanding of HR policies, procedures, and benefits.
- Hands-on experience with ticketing systems (JIRA preferred) and HRIS platforms (Workday).
- Excellent problem-solving skills and ability to provide accurate and timely HR support.
- Strong attention to detail and commitment to data accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication and interpersonal skills with a customer-first mindset.
