Technical Implementation Analyst
4 days ago
Are you ready to make a significant impact in the world of client onboarding and services? As a Technical Implementation Specialist, you'll work closely with business partners and clients, ensuring seamless product implementation. Join us to be part of a dynamic team that values innovation and client satisfaction.
Job Summary
As a Technical Implementation Specialist within the Client Onboarding and Services (COS) group, you will coordinate all aspects of product implementation setups. You will handle a high volume of simultaneous requests, ensuring timely and efficient execution. Your role involves collaborating with tech teams and facilitating client discussions to understand requirements.
Job Responsibilities
- Exhibit ownership and client satisfaction
- Manage clear expectations and timelines
- Communicate status updates to partners/clients
- Demonstrate creative problem-solving
- Adhere to policy and procedures
- Escalate and resolve issues promptly
- Record observations and escalate as needed
- Identify gaps and recommend solutions
- Handle multiple requests simultaneously
- Manage conflict and mobilize resources
- Assist in product setup per requirements
Required qualifications, capabilities, and skills
- Communicate effectively verbally and in writing
- Analyze logically with attention to detail
- Manage multiple work requests efficiently
- Test mainframe or file systems
- Understand system, regression, or UAT testing
- Hold an engineering degree with relevant experience
- Work evening/night shifts willingly
Preferred qualifications, capabilities, and skills
- Collaborate effectively with diverse teams
- Adapt quickly to changing environments
- Innovate solutions for complex challenges
- Lead projects with minimal supervision
- Utilize advanced technical skills
- Engage proactively with clients
- Enhance processes for efficiency
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