
Service Engineer- Boiler and Burner
7 days ago
Job Title: Service Engineer
Department: Technical services
Division: Service
Qualification: BTECH / BE (Mechanical/ Electrical)
Experience: 3-7 years
Location: Delhi
Reporting To: Zonal service Manager
Roles and Responsibilities:
- To ensure installation, commissioning, trouble shooting of heating products, heating service products and to demonstrate the fuel savings to customer.
- Single point contact with customer.
- Handling customer complaints & trouble shooting of technical issues / failure analysis / operational issues, etc.
- Visiting customer in warranty / proactive conditions.
- Submitting service reports & plan of actions to customer preventive maintenance planning.
- Validation & Efficiency trial of products and Generating field data for product improvement.
- Licensing program for TCA for heating & service products and I&C audit of TCA installations.
- Reduction in FOC due to I&C
- Getting customer good reference letters
- Walkthrough installation
- Enquiry and execution of branded service jobs like RLA, health checkup, HAZOP, IIOT, I Serve etc. etc.
Critical Competencies for the Job:
Functional:
- Good communication skills and ensuring good customer relationship management
- Analytical ability
- Process and result oriented
- Willingness to travel
- Networking and interpersonal skills
- Good presentation skills
- Knowledge on boiler, Thermic fluid heater, oil & gas burner, field instruments, PLC will be preferred
Behavioral:
- Positive / Proactive thinking
- High customer centricity
- Ownership of responsibilities
- Should be able to collaborate with the team
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