Service Engineer- Boiler and Burner

7 days ago


Delhi NCR New Delhi, India THERMAX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Service Engineer

Department: Technical services

Division: Service

Qualification: BTECH / BE (Mechanical/ Electrical)

Experience: 3-7 years

Location: Delhi

Reporting To: Zonal service Manager

Roles and Responsibilities:

  • To ensure installation, commissioning, trouble shooting of heating products, heating service products and to demonstrate the fuel savings to customer.
  • Single point contact with customer.
  • Handling customer complaints & trouble shooting of technical issues / failure analysis / operational issues, etc.
  • Visiting customer in warranty / proactive conditions.
  • Submitting service reports & plan of actions to customer preventive maintenance planning.
  • Validation & Efficiency trial of products and Generating field data for product improvement.
  • Licensing program for TCA for heating & service products and I&C audit of TCA installations.
  • Reduction in FOC due to I&C
  • Getting customer good reference letters
  • Walkthrough installation
  • Enquiry and execution of branded service jobs like RLA, health checkup, HAZOP, IIOT, I Serve  etc. etc.

Critical Competencies for the Job:

Functional:

  1. Good communication skills and ensuring good customer relationship management
  2. Analytical ability
  3. Process and result oriented
  4. Willingness to travel
  5. Networking and interpersonal skills
  6. Good presentation skills
  7. Knowledge on boiler, Thermic fluid heater, oil & gas burner, field instruments, PLC will be preferred

Behavioral:

  1. Positive / Proactive thinking
  2. High customer centricity
  3. Ownership of responsibilities
  4. Should be able to collaborate with the team

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