Digital Experience Operations Engineer

2 weeks ago

Mumbai, Maharashtra, India CSC Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Description

Digital Experience Operations Engineer 

Location: Mumbai
Department: Enterprise Technology 
Type: Full-Time | Travel Required

Shift timing: Rotational 

About the Role 

We're looking for a proactive and customer-focused Digital Experience Operations Engineer to join our global IT team. In this hybrid role, you'll be the go-to expert for delivering seamless digital experiences across our workplace technologies. From supporting end-users and managing devices to driving service improvements and participating in global projects, you'll play a key role in ensuring our employees stay connected, productive, and supported—wherever they are. 

What You'll Do 

End-User & Event Support 

Act as the single point of contact for technical issues, questions and escalations

Deliver hands-on support for laptops, desktops, mobile devices, and AV equipment. 

Provide on-site and remote support at corporate events and offsite locations. 

Troubleshoot and resolve hardware, software, and network issues. 

ServiceNow, Jira or Fresh for ITSM ticketing familiarity.

Device & Asset Management 

Provision and configure laptops and mobile devices for new hires and replacements with Intune end point standards. 

Track and manage IT assets, warranties, and inventory lifecycle. 

Coordinate with vendors for procurement, repairs, and asset disposal. 

User Lifecycle & Access Management 

Manage user accounts, permissions, and group policies using Azure AD, Endpoint Manager, and Exchange. 

Support onboarding and offboarding processes, ensuring smooth transitions. 

Operational Excellence 

Create and maintain service desk procedures and end-user documentation. 

Identify and implement process improvements to enhance service delivery. 

Support office moves, technology rollouts, and global IT projects. 

Printing, Scanning & Mobile Device Management 

Administer corporate printing and scanning solutions. 

Manage mobile device provisioning, troubleshooting, and vendor coordination. 

Metrics & Reporting:

Monitor and report on ticket resolution metrics, user satisfaction scores, and recurring issues to drive data-informed improvements.

What You Bring 

HBO degree in ICT or related field. 

2+ years of experience in IT support or service delivery, ideally in a fast-paced, global environment. 

Strong knowledge of Microsoft technologies: Windows OS, Office, Teams, Endpoint Manager, Azure AD, Exchange, Citrix, and Active Directory. 

Familiarity with network fundamentals and VPN troubleshooting. 

ITIL certification (or willingness to obtain). 

Excellent communication skills in English; other languages are a plus. 

A customer-first mindset with a passion for solving problems and improving user experiences. 

Willingness to travel for training, events, and team-building activities. 

Why Join Us? 

Be part of a dynamic, multicultural team that values innovation and collaboration. 

Work on impactful projects that shape the digital workplace experience. 

Grow your career with access to training, certifications, and global opportunities. 

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