Soft Service Manager

Job Description JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades, or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Position: Soft Service ManagerBusiness: Property and Asset Management, MumbaiWhat this job involves You will oversee the housekeeping services and team at the site. Your main role will be to ensure we provide excellent hygiene standards at the site as per client requirements. You will also be assisting management and the Property Manager with any assigned projects and providing backup to the Property Manager when required. Following would be your site deliverables:Inspect work performed to ensure that it meets specifications and established standards. Ensure the upkeep of the assignment/task as per set SOP. Make plans/schedules and inspect/assign work to subordinate supervisors and/or teams. Conduct regular briefing for ground staff. Ensure discipline, proper attire, and etiquette in subordinate staff. Vendor management, regular meetings with respective vendors for resolution of site-related issues. Implementation of all standard operating procedures at the site to ensure smooth site operations. Ensure closure of complaints about services and equipment and take corrective action. Maintain required records of work hours, budgets, and other information. Conduct regular/frequent rounds to inspect and evaluate the physical condition of facilities to determine the type of work required. Check and maintain equipment to ensure that it is in working order. Brief and de-brief all supervisory staff. Monitor all cleaning activity, ensuring it is done as per set SOP, to maintain premises in the best possible way and to enhance the lifespan of equipment. Conduct training on a regular basis for work policies and procedures. Maintain inventory of consumable stock to ensure that supplies and other equipment are available in adequate amounts. Select and order or purchase new equipment, supplies, or furnishings. Prepare reports like DMR, MMR, QBR, and other related reports at the site. Recommend changes that could improve services and increase operational efficiency. Perform financial tasks, such as estimating costs and preparing/managing budgets. Plan & arrange for change in beautification of certain areas every quarterly and for festivals & events. Site details: You will be working on FIFC, which is a Commercial Property located at BKC Mumbai.Site dynamics: Work Schedule: Shift Wise Site team: e.g., Property Manager 14 other management staff Other details if any Reporting: You will be reporting to the Property Manager.Sound like you? Here is what were looking for: Being Analytical and Meticulous You must pay attention to detail and have excellent problem-solving skills. You will be maintaining, supporting, and validating the performance of subordinate staff. You will demonstrate the ability to manage others and communicate information effectively with internal and external customers.Qualifications You will have a Degree/Diploma in hotel management/hospitality with a minimum of 5-7 years of work experience. Effective communication skills and knowledge of processes for providing customer service would be an added advantage.What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.Apply today Location: On-site Mumbai, MH Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the tableJLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLLs recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details, please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Locations: On-site.