Client Relationship Manager

7 hours ago

Delhi, Delhi, India RB Lawcorp Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Location:
Sector 18, Noida |
Type:
Full-Time, On-Site

Designation:
Client Relationship Manager

(MBA – Marketing from a reputed college | Excellent Communication | Polite & Professional Conduct | Salary No Bar)

KRAs:

Client Relationship Management (Primary KRA)

  • Maintain strong, positive, and long-term relationships with all existing clients.
  • Act as the
    single point of contact
    for client queries, updates, and coordination.
  • Ensure timely and proactive communication with clients regarding ongoing matters.
  • Conduct regular follow-up calls/emails to maintain engagement and satisfaction.
  • Ensure no client grievance remains unattended for more than
    24 hours
    .
  • Maintain detailed call logs, meeting notes, and client interaction reports.

Client Experience & Retention

  • Ensure seamless onboarding experience for new clients.
  • Gather periodic feedback and prepare client satisfaction reports.
  • Assist the management in improving client experience based on feedback trends.
  • Ensure all commitments made to clients are fulfilled on time by coordinating internally.

Communication & Presentation (Crucial KRA)

  • Draft professionally correct emails, proposals, and communication documents.
  • Maintain polite, refined, and respectful communication at all times—both verbal & written.
  • Prepare client-ready presentations, briefs, and summary notes when needed.
  • Represent the firm professionally during client meetings, webinars, or external interactions.

Coordination With Internal Teams

  • Coordinate with legal, tax, admin, and HR teams to ensure smooth handling of client matters.
  • Track the status of ongoing client work and provide timely updates to management & clients.
  • Follow up on pending tasks internally and ensure timely completion.

Marketing & Branding Support (Non-Sales but Marketing Oriented)

  • Support management in planning and executing branding and relationship-building activities.
  • Assist in coordinating seminars, webinars, corporate events, and client meets.
  • Work with the team to enhance brand presence on LinkedIn & other platforms (non-sales).
  • Identify potential networking opportunities (NO cold sales).

Documentation & CRM Records

  • Maintain proper and updated CRM database at all times.
  • Update client records, follow-up schedules, and meeting trackers.
  • Prepare weekly & monthly CRM reports for management review.

Professional Etiquette & Behaviour

  • Maintain polite, patient, and empathetic behavior with all clients.
  • Avoid any miscommunication, delayed responses, or impolite tone.
  • Maintain confidentiality of all client data and uphold professionalism.

If you are looking to work in a dynamic legal environment and grow your career with a professional team, we would love to connect

Interested candidates can send their CVs to

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