Customer Relationship Manager

1 week ago

Dehra Dūn, Uttarakhand, India Allied Auto Agencies- Royal Enfield Dealership Full time ₹ 2,00,000 - ₹ 3,00,000 per year

We are currently looking for young, dynamic, self motivated and experienced Customer relationship manager (CRM) for our Royal Enfield Dealership in Patel Nagar and Jakhan, Dehradun.

He/She will be responsible for building and maintaining strong customer relationships, understanding client needs, resolving concerns, ensuring customer satisfaction, identifying opportunities for upselling or cross-selling, meeting or exceeding customer service targets, tracking customer interactions, and suggesting improvements for enhanced customer experience.

Requirements:

  • Graduate with at least 1 year of experience in customer service, client relationship management, or a similar role (experience in automobile/2 & 4 wheeler industry preferred).
  • Strong communication and interpersonal skills with a pleasing personality.
  • Ability to handle customer queries and complaints effectively.
  • Good negotiation and problem-solving skills.
  • Proficiency in maintaining customer records and tracking interactions.

Job Types: Full-time, Permanent

Pay: Up to ₹20,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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