Customer Service Associate

2 days ago


Chennai, Tamil Nadu, India Sutherland Global Services Private Limited Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Associate

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description
  • Resolves Customer issues, questions, concerns with effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to Vendors including the appropriate escalation of Vendors' issues.
  • Builds Platform and business knowledge to better serve Vendors
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.
Qualifications

Qualification- HSC or Any Graduation or 10+5 or 12+3 Diploma along with Mandarin language certificate

Shift: Rotational shifts-includes both day and night

5 days of work, 2 day-rotational off

Additional Information
  • A fast-paced, global work environment where your voice matters.
  • Skills for life: problem-solving, professionalism, adaptability, and communication.
  • A team that feels like family and celebrates every win—big or small.
  • A platform to grow quickly within a global MNC with learning and development opportunities.
  • Recognition and rewards as you shape your career journey.

Disclaimer

Sutherland never asks for payments or favours for job opportunities.

If you receive any suspicious request, please report it to:

Experience LevelEntry Level

  • Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Business Support Senior Assoc. "At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both...


  • Chennai, Tamil Nadu, India Food Hub Software Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We Are Hiring Associate Customer Experience (Online Services Agent) - (Semi Voice Process)Location: ChennaiSalary: Industry Standards + IncentivesExperience: 1 to 4 yearsRoles and ResponsibilitiesHandle customer inquiries via email, chat, and phone calls to resolve their issues efficiently.Provide accurate and timely responses to customers' queries through...


  • Chennai, Tamil Nadu, India Golden Bit Technologies Full time ₹ 2,55,000 - ₹ 4,11,000 per year

    Customer Service Associate Job Description: Top Duties and Qualifications On this page Your job description is the first contact between your company and your new recruit. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here...

  • Customer Service

    1 week ago


    Chennai, Tamil Nadu, India Teleperformance (TP) Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Greetings from TeleperformanceHiring for Customer Service - Voice Process - Day Shift - Banking ProcessLooking for immediate joinersOn Role: Customer Service associate - Handling the banking related queries of the customers via callsFreshers & experienced can applyMandatory: Speaking in Good English + HindiQualification: Any Degree (UG & PG) can applyDay...

  • Customer Service

    2 days ago


    Chennai, Tamil Nadu, India NatWest Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Customer Service & Operations Delivery Analyst We're offering this role at associate vice president level Join us as a Customer Service & Operations Delivery AnalystTake on a new role, where you'll make sure that project deliverables remain on track and that operations are effectively engaged during change mobilisation We'll look to you to analyse,...

  • Customer Service

    4 days ago


    Chennai, Tamil Nadu, India RBS Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We're offering this role at associate vice president level Join us as a Customer Service & Operations Delivery AnalystTake on a new role, where you'll make sure that project deliverables remain on track and that operations are effectively engaged during change mobilisationWe'll look to you to analyse, assess and deliver projects and change initiatives and...

  • Customer Service

    4 days ago


    Chennai, Tamil Nadu, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're offering this role at associate vice president level Join us as a Customer Service & Operations Delivery AnalystTake on a new role, where you'll make sure that project deliverables remain on track and that operations are effectively engaged during change mobilisationWe'll look to you to analyse, assess and deliver projects and change initiatives and...

  • Customer Service

    2 days ago


    Chennai, Tamil Nadu, India Natwest Digitalx Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're offering this role at associate vice president level Join us as a Customer Service & Operations Delivery AnalystTake on a new role, where youll make sure that project deliverables remain on track and that operations are effectively engaged during change mobilisationWell look to you to analyse, assess and deliver projects and change initiatives and...

  • Customer Service

    1 week ago


    Chennai, Tamil Nadu, India Matrimony Full time ₹ 2,00,000 - ₹ 12,00,000 per year

    Designation : Team Lead / AM / DMWork Station: Chennai ( Adyar )Shift : General Shift - 09:30 to 06:30Roles and ResponsibilitiesManage a team of associates to achieve Service and Sales Deliverables, ensuring effective communication and collaboration among team members.Oversee daily operations, including scheduling, training, and performance management to...


  • Chennai, Tamil Nadu, India Prodapt Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionProdapt is a leading player in the Connectedness industry, providing consulting, business reengineering, and managed services for top telecom and tech enterprises such as Google, Amazon, and Verizon. With over 6,000 experts across the globe, Prodapt connects 1.1 billion people and 5.4 billion devices worldwide. Recognized by Gartner and...