Sales Team Leader
7 days ago
Job Title: Team Leader
Department: UK Outbound Sales / Lead Generation
Shift Timing: 2:30 PM – 11:30 PM (UK Shift)
Location: (Add your location)
Experience Required: 1–3 years (Minimum 1 year as TL in Outbound/International Process preferred)
Key Responsibilities
- Lead and manage a team of 12–15 agents in the UK outbound sales process.
- Drive the team to achieve daily, weekly, and monthly sales and lead targets.
- Ensure agents are closing sales effectively and following proper pitch flow.
- Guide agents on how to collect and verify customer payment details securely (as per company policy & compliance).
- Monitor calls to ensure quality, compliance, and accurate payment information handling.
- Provide coaching, mentoring, and performance feedback to improve conversion rates.
- Maintain floor discipline, attendance, shrinkage control, and real-time monitoring.
- Prepare performance, conversion, and attendance reports.
- Conduct regular training sessions for sales techniques, objection handling, and secure payment handling.
- Handle escalations and support agents with high-value closures.
- Motivate the team and maintain a high-energy sales environment.
Required Skills & Qualifications
- Experience in UK Outbound or International Sales calling process.
- Strong ability to close deals and train agents on closing techniques.
- Knowledge of payment collection processes, verifying details, and maintaining customer trust.
- Excellent spoken and written English communication.
- Strong team management and leadership skills.
- Target-driven with strong sales orientation.
- Proficient in MS Excel, reporting, and data analysis.
- Good problem-solving and decision-making abilities.
Job Types: Full-time, Permanent
Pay: ₹18, ₹25,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
- Paid sick time
Work Location: In person
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