Sales Team Leader

1 week ago


Salt Lake Kolkata West Bengal, India NMB Sales & Technology PVT LTD Full time ₹ 18,000 - ₹ 2,50,000 per year

Job Title: Team Leader

Department: UK Outbound Sales / Lead Generation

Shift Timing: 2:30 PM – 11:30 PM (UK Shift)

Location: (Add your location)

Experience Required: 1–3 years (Minimum 1 year as TL in Outbound/International Process preferred)

Key Responsibilities

  • Lead and manage a team of 12–15 agents in the UK outbound sales process.
  • Drive the team to achieve daily, weekly, and monthly sales and lead targets.
  • Ensure agents are closing sales effectively and following proper pitch flow.
  • Guide agents on how to collect and verify customer payment details securely (as per company policy & compliance).
  • Monitor calls to ensure quality, compliance, and accurate payment information handling.
  • Provide coaching, mentoring, and performance feedback to improve conversion rates.
  • Maintain floor discipline, attendance, shrinkage control, and real-time monitoring.
  • Prepare performance, conversion, and attendance reports.
  • Conduct regular training sessions for sales techniques, objection handling, and secure payment handling.
  • Handle escalations and support agents with high-value closures.
  • Motivate the team and maintain a high-energy sales environment.

Required Skills & Qualifications

  • Experience in UK Outbound or International Sales calling process.
  • Strong ability to close deals and train agents on closing techniques.
  • Knowledge of payment collection processes, verifying details, and maintaining customer trust.
  • Excellent spoken and written English communication.
  • Strong team management and leadership skills.
  • Target-driven with strong sales orientation.
  • Proficient in MS Excel, reporting, and data analysis.
  • Good problem-solving and decision-making abilities.

Job Types: Full-time, Permanent

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Flexible schedule
  • Leave encashment
  • Paid sick time

Work Location: In person



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