Receptionist and telecaller

4 days ago

Khurda Orissa, India SHINING ACTIVATION OPC PVT LTD Full time

JOB DESCRIPTION FOR Telecalling cum Receptionist

  1. Point of Contact - Serve as the primary point of contact for clients, handling day-to-day communication and queries.

  2. Relationship Building - Cultivate and maintain long-lasting relationships with clients, ensuring their satisfaction and loyalty.

  3. Client Meetings - Conduct in-person and virtual meetings with clients to discuss campaigns, strategies, progress and future business.

  4. Campaign Strategy - Collaborate with internal teams to develop and implement effective marketing campaigns that meet client objectives.

  5. Project Management - Oversee the execution of campaigns, ensuring they are on time, on budget, and meet client expectations.

  6. Reporting - Prepare and present regular reports to clients and on campaign performance and progress.

  7. Troubleshooting - Address client concerns and resolve issues promptly and effectively.

  8. Client Satisfaction - Ensure client satisfaction by delivering exceptional service and exceeding expectations.

  9. Research - Stay up-to-date on industry trends, competitor analysis, and emerging digital marketing practices.

  10. Revenue Generation - Identify growth opportunities within the client portfolio and contribute to revenue targets.

  11. Team Leadership - May provide guidance and support to team members, especially junior staff.

  12. Office work- Any additional office work assigned by reporting Manager or Director.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Provident Fund

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