
Sr. Officer/Officer
2 weeks ago
Role & responsibilities:
Key highlights of the role are listed below (purely indicative and not limiting):
This position would include the mentioned set of responsibilities but not limited to:
- Understand & manage complete chargeback Processes (Issuing & Acquiring Chargeback Knowledge), Identify Risk Control Issues in the process.
- Manage relationship with Operations Unit head to ensure the control environment and reporting is robust.
- Creating robust MIS and assess chargeback performance and control adherence
- Report over all chargeback operations in a timely manner
- Oversee all network settlement activity to be performed on timely basis
- Timely reconciliation of chargeback, monetary adjustments and network General Vouchers & Tally ledgers (VISA/MasterCard/RuPay)
- Review the CHBK related supporting docs for chargeback, Download Re-Presentment documents from network portal & share with cardholder and also immediate communication with cardholder and Pre-arbitration action.
- Analysis and Representation of the chargebacks-Acquiring side & preparing documentation for the same. (Scanning & uploading of c/s & document copies).
- Responding to Pre-Arbitration, Pre-compliance and Arbitration & Compliance filling.
- Maintenance, Management and fund related activities of various Bank Accounts, General Ledger and Reconciliation of Chargeback recoverable heads.
- Understand merchant fraud trends and manage early detection and reduction of financial exposures. Tracks chargeback and refers fraudulent activity to the appropriate action
- Makes decision in a timely manner balancing between need of actions and related analysis
- Understands applicable compliance, regulatory guidelines and practices.
- Download the Disputes & adjustment related Reports from PC Data View system on daily basis, Review, Analysis the same & updating in VISA, MasterCard & RuPay Chargeback master MIS.
Applicants should possess the following attributes:
- Ability to analyze problems/thinks critically
- Attention to details
- Communications skills
- Time management
- Relevant experience
- Positive attitude, team players
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