Lead Software Engineer, Cloud Site Reliability

Job Description
About CloudOps Team:
CloudOps team is responsible for availability, reliability, performance, monitoring, emergency response, and capacity planning of Icertis SaaS applications and related services. CloudOps executes infra & access provisioning, upgrades, deployments, and change management to drive faster time to market. This team plays a critical role in building and executing the cloud strategy for the company, driving architectural improvements to enhance scalability and optimize overall cost.

Responsibilities
Role Responsibilities
:

• Lead and execute large-scale site reliability engineering initiatives to improve performance, reliability, and scalability in Azure, AWS, and GCP environments.
• Implement and manage Azure AKS, AWS ECS/EKS environments, Kubernetes, and Docker-based container management platforms for mission-critical applications.
• Build automation and operational workflows using cloud-native capabilities for provisioning, scaling, monitoring, and self-healing systems.
• Collaborate with engineering teams to design and deploy cloud-native, containerized applications with robust CI/CD pipelines.
• Drive early detection and prevention of incidents through improved telemetry, monitoring, and automated recovery mechanisms.
• Work closely with cloud providers to optimize offerings and leverage new features for reliability and cost efficiency.
• Mentor and guide junior engineers in best practices for SRE, Kubernetes management, and automation.

Qualifications
Required Skills:

• 8–12 years of experience in Cloud Operations / SRE roles in mission-critical, 24x7 SaaS environments.
• Strong hands-on experience with Azure Kubernetes Service (AKS), AWS ECS/EKS, Kubernetes, Docker, and container lifecycle management.
• Proficiency in creating infrastructure automation using cloud-native tools, Helm charts, ARM templates, Terraform, or similar IaC frameworks.
• Strong understanding of cloud compute, storage, networking, and container orchestration concepts.
• Scripting skills in PowerShell, Python, Bash, or similar languages.
• Experience with CI/CD pipelines, monitoring solutions (Prometheus, Grafana, Azure Monitor), and log management systems.
• Proven expertise in cloud operations, SRE/DevOps practices, automation (IaC/CI-CD), observability, and AIOps leveraging AI/ML for predictive monitoring, incident correlation, anomaly detection, and self-healing in cloud-native environments
• Excellent problem-solving, communication, and collaboration skills.

About Us
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.

About The Team
Who we a re: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to or get in touch with your recruiter.